Managing Conflict

Managing conflict in an effective and efficient way ensures customer satisfaction whether they are internal or external to the business.

This half day course is designed to help you manage the conflict situations in your workplace. It will help you gain control, to deal with your own anger and respond assertively to situations rather than aggressively or passively. The techniques learnt in this course will help you to deal with difficult situations, teaching you how best to respond.

Course Objectives

At the end of this course delegates will know how to:

  • Deal with different situations
  • Recognise your preferred style for dealing with conflict
  • Resolve conflict effectively within the team or organisation
  • Control anger and aggression in others

Course Outline

The course will cover the following areas:

  • Understanding conflict
  • Learning to deal with conflict assertively
  • Improve how you negotiate in conflict situations
  • Identifying anger in your own behaviour
  • Recognise ways of handling the eight main types of difficult people

Course Progression

We offer a full  range of management qualifications, courses and apprenticeships.

Latest Tweets

@PtpTraining would like to wish everyone 'Good Luck' at the @emhgroup Annual Apprenticeship Awards at lunchtime today! @durkin_gill #apprenticeships #Awards pic.twitter.com/1Uc5hKmQ7m

Apprenticeship opportunities at ACS&T in a busy Chilled Warehouse in Wolverhampton Grimsby & Tewksbury Open day in the New Year so apply now Call 0333 240 8302 #jobs2019 #Apprentices #warehouse pic.twitter.com/6iVBZEEGZ6

We are looking for an apprentice to work at A.F Blakemore, Featherstone in a busy warehouse environment, great opportunity with an offer of an LGV driving scheme at the end of the apprenticeship. Call 01922 651100 #xmasjobs

Apprentice needed in a busy warehouse at A.F Blakemore, Featherstone. Great opportunity with the offer of a LGV driving scheme at the end of apprenticeship. Call 01922 651100 #JobAlert #ChristmasCountdown #apprenticeships

Follow us on Twitter @PtpTraining

Sign up to receive updates

Please leave this field empty.
I agree to PTP sending me marketing information by email about courses, apprenticeships, events, offers and company news.
If you give consent to be contacted we will retain your details on our system and only contact you via the methods selected, with the information you have said you wish to receive. If you decide in the future that you wish to withdraw consent, please contact us via info@ptp-training.co.uk or select unsubscribe on email communications.