Looking towards our 2017 Achievement Awards we have a profile of another of last year’s finalists. Amber was shortlisted for the Rising Star category.
21 year old Amber has recently finished an advanced apprenticeship in customer service and said it has not only helped her at work, but has given her confidence a boost.
Amber has been able to apply her studies to her job working as a florist in Walsall. Amber said her family are surprised, and pleased, to see her blossom from a shy school girl into a confident shop assistant.
“Doing the course has helped to build up my confidence and has given me what I need to build relationships with the customers,” she said. “I went to Brownhills Comprehensive and then I did a couple of months at college, but it didn’t suit me.
“I went along to the job centre and they referred me to Fiona Florists in Walsall, where I started four years ago. I used to be really shy and didn’t like talking to anyone, so the thought of working in a shop seemed very daunting. When you are at school being shy isn’t really a problem, but that changes when you start work as you have to talk to people.”
Amber said that on the course she learnt about the legal obligations that shops have to abide by, how to apply herself to dealing with customers and how to work effectively alongside others.
“Since the course, talking to customers doesn’t seem daunting anymore – it is an everyday situation that I’m used to now, with nothing to worry about,” she said. “I would like to stay in floristry for a while, but once I’ve built up my confidence a bit more I’d like to try different types of retail.
“Doing the apprenticeship with Performance Through People, and supported by my learning advisor, has given me the confidence to talk to customers and I feel more knowledgeable – often it is that knowledge that gives me the confidence boost I need.”