Customer Service Apprentice (VAC1000234224)

Posted 3 months ago

Brief Overview of the Role

A great opportunity has come up for the successful candidate to join our friendly team at T. Cox, Ward End. As an apprentice you will be providing the customer service element to the Opticians, liaising with customers and colleagues within the building.

Duties to Include

  • Reception duties
  • Assisting patients in choosing glasses
  • Invoicing
  • Sales
  • Helping in the onsite optical laborator

The training you will be getting

  • Customer Service Specialist (Level 3)
  • Functional Skills in English and maths if required

Desired skills and personal qualities

Administrative skills, Analytical skills, Attention to detail, Communication skills, Creative, Customer care skills, Initiative, IT skills, Logical, Non judgemental, Number skills, Patience, Presentation skills, Problem solving skills, Team working

Desired Qualifications

  • GCSE or equivalent English (Grade 4) desirable
  • GCSE or equivalent Maths (Grade 4) desirable

Working Hours and Wage

Mon – Thursday 09:00 – 17:30; Friday 09:00 – 13:00; Sat 09:00-13:00

Total hours per week: 40 hours a week

Future Prospects

The successful candidate who completes the apprenticeship will be consider for a full time permanent job.

About the Company:

T.Cox Opticians is an independent family practice, specialising in ophthalmic healthcare We have 2 branches, one based in Castle Bromwich and one in Ward End. Both practices have been established for over 30 years. We believe in delivering outstanding customer service. That means listening more carefully, empathising with your issues, passing on the wealth of our knowledge and delighting you with the best service possible Our commitment is to deliver exceptional quality eye care with personal, friendly service, providing genuine advice and help to suit your needs. We recommend you the best in frames and lenses, if they are required, and will guide you on the choices available to you so that you are completely happy with your new eyewear or contact lenses. We offer value for money, personal service and the highest quality products.


Job Features

Job CategoryCustomer Service
Job IndustryBusiness
Salary/Rate:£10,982.40 per annum
Contract Length:15 Months
Start Date:Apr 2024
Job Reference:VAC1000234224
Apprenticeship Standard:Level 2
Training Provider:PTP Training Limited

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