Travel Consultant Apprentice

Apprenticeship
London
Posted 2 weeks ago

We are looking for an individual who is ambitious, results driven and has passion for travel. This individual will champion our values and culture throughout their day-to-day work. For success in this role you will be customer focused, deliver excellent customer service to both our external and internal customers. Also, championing diversity.

Duties to include 

What are we looking for?

We are looking for an individual who is ambitious, results driven and who has an immense passion for travel. We will look for this individual to champion our values and culture throughout their day-to-day work.

You must be customer focused, deliver excellent customer service to both our external and internal customers. You must also champion diversity through supporting an inclusive environment every day.

Excellent communications, good time management and organisation skills are vital for this role.

 

Key Responsibilities:

  • Provide support to other Travel Consultants with booking enquiries and other day to day tasks.
  • Conducting analysis and research on the best available fare/routing, and ensuring preferred air carrier and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements.
  • Manage the booking process through the ticketing and order fulfilment, either over the telephone or via email or back-office systems and servicing platforms.
  • Proactively keep up to date with travel information according to the customer profile of the business and the ever-changing dynamics of the industry.
  • Promote confidence in customers by demonstrating a passion and belief in services being sold.
  • Support our clients through various communication platforms, such as emails, phones, live chat.

Working week

Monday – Friday 8:15 – 17:00 with 1 hour for lunch

Total hours per week: 37.75

Desired skills and Personal Qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Number skills, Team working, Initiative

Desired qualifications

GCSE or equivalent English (Grade c/4) Desired
GCSE or equivalent Maths (Grade c/4) Desired

About the employer

American Express Global Business Travel (GBT) is the world’s leading B2B travel platform, providing services to manage travel, expenses, and meetings & events for companies of all sizes. We make it our business to meet company’s travel needs. At GBT we believe that how we do things is just as important as what we do. Our Values – People, Passion, Progress – reflect our shared beliefs as members of the GBT community. Our Behaviours empower us to live our values through our everyday actions, ultimately leading to our collective success across the GBT organization. Our people are the heart of our business. We thrive off our shared values, we respect and care for one another as well as having fun. To quote Paul Abbott, our CEO, “Creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from is central to our values.”

Future prospects

After the apprenticeship you will have the opportunity to become a full time Travel Consultant working in our vibrant Traveller Care team.

Things to consider

You will be required to have a presence in our London office for the 12-month duration of your apprenticeship. If you are successful in moving to a full-time role after your apprenticeship, you will move to a hybrid way of working, working between home and the office.

Job Features

Job CategoryTravel
Job IndustryTravel & Hospitlity
Salary/Rate:£20,500.00/year
Type:Apprenticeship
Contract Length:12 Months
Start Date:August 2022
Job Reference:VAC1000047705
Apprenticeship Standard:Level 3
Training Provider:PTP Training Limited

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