Brief Overview of the Role

The new job role will be to help the current members of the sales team with relevant admin work. There will be a number of different jobs to undertake such as loading orders, taking telephone calls and quoting customers to help reach the monthly target for the business.

Duties to Include

• Answering customer enquiries over the phone, by email and face to face
• Processing sales orders and quotations
• Providing after sales support
• Helping with tool repairs
• Sorting out larger orders for Kanban systems

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Customer Service Practitioner Level 2 apprenticeship standard
• Functional Skills in Maths and English, if required

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Patience

Qualifications

• GCSE English (Grade 4) desirable
• GCSE Maths (Grade 4) desirable

About the Company

Rivetwise is a well-known brand within the fasteners industry and is growing rapidly. We sell a wide variety of metal base consumables to renowned manufacturing and distributing organisations. We strive to provide the best service that we can offer to customers as well as providing recognition and development opportunities for staff members.

Employer

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Address

KEYS BUSINESS VILLAGE, KEYS PARK ROAD, HEDNESFORD, STAFFORDSHIRE, WS12 2HA