Vacancies

The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues. The post will be based at our new re-furbished head office in Coalville, Leicestershire.

Duties to Include

An excellent opportunity has arisen for an apprentice to work for emh in the Customer Services Centre, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration. No two days are the same, you will learn ‘on the job’. We don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Principal Duties and Responsibilities:

• To deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.
• To employ a high standard of customer care in all customer contacts, internal and external.
• To provide administrative support as required.

In particular to:

• Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base.
• Interpret repair queries and respond within set guidelines including instructions to contractors.
• Tenant arrears – sending standard letters as generated by Orchard in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.
• Deal with lettings queries as appropriate for the LA region.
• To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date.
• To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.
• To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.
• Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group based staff.
• To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying, faxing and stationery management.

Leadership and Corporate Responsibilities

• Work effectively with other team members to meet deadlines and provide excellent customer service.
• Maintain strong links and working relationships with internal customers.
• Promote and lead by example on equality, diversity and inclusion.
• Contribute to improving and implementing new/revised processes.
• Ensure adherence to data security and protection policies and processes.

Special Instructions:

• To uphold the vision and values of the emh group and emh homes.
• To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
• To ensure a safe working environment in accordance with Health and Safety Regulations.
• To attend fire drills and staff meetings.
• To attend training events as required.
• To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer.
• To respect the confidential nature of personal information.
• To recognise and promote emh group’s Equality and Diversity Strategy.

Full training will be provided in all areas to meet with the apprenticeship programme. From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Level 2 Customer service practitioner

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• GCSE English (Grade 4 and above) desirable
• GCSE Math's (Grade 4 and above) desirable

Other Requirements

It is important that the successful candidate can respect the confidential nature of personal information and privacy. This is an office-based job role. It is a very busy environment. This post is subject to DBS clearance.

About the Company

With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.

Address

Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

An excellent opportunity has arisen for an apprentice to work for emh in the Governance, Risk and Assurance Team, based in our Coalville office. Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function.

Duties to Include

Principal Duties and Responsibilities:

• Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date
• Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required
• Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements
• Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them
• Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc.
• Liaise with tenants and other data subjects on queries or concerns relating to data protection requests
• Scan, photocopy and maintain documents in line with data protection guidelines
• Deal with basic office management such as stationery supplies and post
• Use the IT systems to maintain records as required
• Always maintain confidentiality and handle all information in accordance with the Data Protection Policy
• Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate

Leadership and Corporate Responsibilities

• Work effectively with other team members to meet deadlines and provide excellent customer service
• Maintain strong links and working relationships with internal customers
• Promote and lead by example on equality, diversity and inclusion
• Contribute to improving and implementing new/revised processes
• Ensure adherence to data security and protection policies and processes

Special Instructions:

• To uphold the vision and values of the emh group and emh homes
• To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
• To ensure a safe working environment in accordance with Health and Safety Regulations
• To attend fire drills and staff meetings
• To attend training events as required
• To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
• To respect the confidential nature of personal information
• To recognise and promote emh group’s Equality and Diversity Strategy

Full training will be provided in all areas to meet with the apprenticeship programme.

We are looking for an apprentice to learn general engineering skills in order to become a qualified toolmaker for plastic mould tools. This person must have good attention to detail, will be an enthusiastic and committed individual who is passionate about starting a career in engineering.

Duties to Include

• Carry out all work activities in a manner which maintains the well-being of self and others in compliance with the Health and Safety at Work Act 1974
• Responsible for ensuring that stored water is evacuated from the tools in line with Legionella requirements and the Tool Evacuation log is maintained
• Identify potential tool breakdown issues and report to relevant department in order to decrease the downtime of tools e.g., hot runners, water fittings, core fittings and electrical connections tool wear and damage
• Ability to complete basic machining tasks using milling machines, lathes, and general hand tools where required
• Basic benching ability to bring injection moulding tools back to production standard when required
• Ability to record and maintain data to achieve manufacturing metrics
• Ensure high standards of cleanliness and housekeeping at all times
• Ensure that all lifting tackle in use has the correct colour tie attached, non-compliant equipment to be quarantined and reported
• Carry out tooling TPM's in line with the schedule laid out and maintain the TPM database
• Ensure high standards of cleanliness and housekeeping at all times being responsible for correct storage and validating that 5S cleaning and inspection of equipment is completed to the standard

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

Toolmaking Pathway Applicants will need grade 5 in GCSE in both maths and English for this standard Training units:

• Level 2 Engineering Operative
• Assembling and testing fluid power systems
• Wiring and testing electrical equipment and circuits
• Preparing and using lathes for turning operations
• Preparing and using milling machines
• Producing mechanical engineering drawings using a CAD system
• Conducting business improvement activities

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Creative
• Initiative

Qualifications

• GCSE English (Grade 4 and above) essential
• GCSE Maths (Grade 4 and above) essential

Other Requirements

The applicant will need to hold a full drivers licence to be able to travel between sites.

About the Company

WHS Plastics successfully operates in a highly competitive global marketplace, partnering with major international companies in a variety of market segments including automotive, electronics, extrusion, industrial, off highway, packaging, metal pressings and hygiene products. We have a strong UK footprint supporting some of the UK's biggest brands along with an overseas facility supplying blue chip global companies. The core of our business is the design and manufacturing of injection mouldings ranging from high quality functional parts, to complex assemblies featuring added value elements such as painting and foiling processes, for both interior and exterior automotive components. To complement these skills, we advise customers on material choices, the use of technical polymers and recyclable materials. We also manufacture high quality injection moulding tools, assembly equipment and a wide range of metal pressings. When dealing with customers we always deliver measurable benefits to differentiate our offerings from the competition.

Address

Water Orton Lane Minworth, Sutton Coldfield, West Midlands, B76 9BG  

De Montfort Fine Art are the UK’s leading international publisher of original paintings and collectable limited editions. We also have an expanding network of Galleries under the name Clarendon Fine Art, and at present have up to 90 locations and are still growing! We are looking to recruit an apprentice finance assistant to add to our dynamic team.

Duties to Include

• To support the Treasury/Finance Department
• Help with reconciliations
• Liaising with our galleries in supporting them with queries
• Working on our ERP System which is Microsoft Dynamics
• Have some good Excel skills
• Supporting month end processes and procedures

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• AAT Level 2 Foundation in Accounting
• Functional skills in math's and English, if required
• Classroom sessions one day every other week at PTP Training’s Walsall Centre

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Self-motivated
• Willing to learn
• Positive attitude
• Good understanding of Excel
• Positive phone manner

Qualifications

• GCSE English (Grade 4/C and above) desirable
• GCSE Maths (Grade 4/C and above) desirable

About the Company

We work very closely with a group of prestigious independent galleries all over the country and this has been an immensely successful across the UK. The key to this successful partnership is the personal touch. DeMontfort is a people company and we feel strongly about the little details that make a big difference. This has led to the introduction of an ever-increasing range of services to strengthen our gallery partnerships, and in turn they rely on us not only for best-selling artwork, but also for a suite of support through marketing material, merchandising guidance, recruitment, sales training and even IT support.

Address

De Montford House, Europa Way, Lichfield, Staffordshire, WS14 9NW

Company Benefits

25 days holiday + bank holidays Employee benefit programme

 

Invictus Active are looking for a LEAN Manufacturing Apprentice to join their team. This hands-on role includes assembling and maintaining products, picking and packing orders, handling returns, and supporting demonstrations. A great opportunity to gain practical experience while working towards a recognised qualification.

Duties to Include

Your day-to -day job role will include:

• Assembling and building products.
• Carrying out product maintenance and repairs.
• Picking and packing orders to be dispatched.
• Checking customer returns and re-boxing.
• Assisting with customer product demonstrations and set-up.
• Checking and counting stock levels.
• Other varied and adhoc warehouse tasks.

A typical week at Invictus Active would involve:

• Using an order pick list, collecting products off shelves and packaging them with a courier label ready to be collected later in the day.
• Assembling products from kit form and packaging them ready to be sold directly to the customer.
• Assisting with a face-to-face customer assessment within the showroom in the form of attaching a product such as wheelchair power attachment and/or customising a product.
• Being involved in new product development and prototypes, working with our engineer to improve and develop them ready to be mass-produced.
• Booking in customer returns, checking them over and either fixing or re-boxing ready to be re-sold.
• General moving and lifting of products and boxes onto racking with the use of ladders and scissor lift.
• Being proactively involved in H&S to ensure a safe working environment for all.
• Being involved in workplace layout to improve efficiency and effectiveness.
• Problem-solving on a ‘never-ending improvement’ basis.

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Apprenticeship Standard - Lean Manufacturing Operative Level 2.
• Functional Skills if required.
• Relevant Workplace Training.

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Team working
• Creative
• Initiative

Qualifications

• GCSE or equivalent English (Grade 4) desirable
• GCSE or equivalent Maths (Grade 4) desirable

About the Company

Invictus Active is based in Wolverhampton within a brand new unit and showroom supplying a range of equipment for wheelchair users, to enable anyone to be as active and healthy as possible to enjoy life. We have our own range of unique products that are assembled in-house and ship many others daily, with sales through our website and customer showroom visits. Established since 2015 Invictus Active are a small growing team continuing looking to evolve and look for new opportunities with a fresh and exciting working environment.

Address

Unit 28, Four Ashes Enterprise Centre, Latherford Close, Wolverhampton, WV10 7BY

A great opportunity has come up for the successful candidate to join our friendly team at Serenity Dental Care. As an Apprentice Dental Nurse, you will assist the dentist to undergo full training to develop skills to enable you to progress with a view for a full-time vacancy once qualified.

Duties to Include

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Dental Nurse GDC Level 3
• Functional Skills if required

Desired skills and personal qualities

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Logical
• Non judgemental
• Number skills
• Patience

Qualifications

• GCSE or equivalent English (Grade 4) desirable
• GCSE or equivalent Maths (Grade 4) desirable

About the Company

Serenity Dental Care is a family owned practice with a goal to help the community meet its healthcare needs. We aim to provide a thorough, caring and clinically excellent service for all of our patients. Over the last few years we have grown to offer a complete service, including cosmetic dentistry and implants. Many patients enquire about the difference between NHS and Private dentistry. At Serenity Dental Care, we ensure to treat all patients with respect and empathy whatever system they are treated under. NHS contracts permit treatment to get your teeth into a state of health, not necessarily the best option possible, nor the most cosmetic. Private dentistry has the following advantages: Appointment times outside of working hours, including weekends and evenings More time to complete private workflows, ensuring the highest possible level of care Larger range of treatment options available, including all ceramic restorations and precious metals Use of digital scanners to ensure the highest levels of accuracy Private treatments such as implants and Invisalign that are unavailable on the NHS

Address

39 Heron Street, Rugeley, Staffordshire, WS15 2DZ

This is a great opportunity to join the Homes division of East Midlands Housing and Regeneration Ltd as an Apprentice Planner within the Property Services Team.

Duties to Include

You will be undertaking and appointing, scheduling and planning of works for internal and external contractors on a daily basis. Applying effective planning and communicating skills, you will manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.

Principle Duties and Responsibilities:

Customers 

• Liaising on a daily basis with customers, the customer service centre and appropriate maintenance teams to coordinate an efficient service and build effective relationships with colleagues, customers and clients
• Getting involved with tenant and leaseholder customers to improve the service
• Participating in resident forums and scrutiny activity under the EMH Homes Co-regulation Model
• Upholding the vision and values of the EMH Group and EMH Homes
• Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
• Respecting the confidential nature of personal information

Commercial-focused delivery model - value for money

• Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved
• Ensuring maximum monthly income is achieved by allocating sufficient work per operative in line with key performance targets
• Undertaking all necessary administration in relation to work orders
• Ensuring that all works are correctly completed and accurate costs are applied to fulfill key performance and financial targets
• Working to achieve Right First Time in respect of works and repairs, and championing a customer-focused service
• Raising, updating the status of, and completing work orders on all relevant ICT systems
• Acting as the first point of contact for site technicians to resolve daily operational issues
• Administrative data inputting to systems for monitoring and managing purposes to ensure services are efficient and effective

Team

• Providing regular updates to the line manager. Occasional preparation and presentation of reports to team meetings and other internal groups
• Establishing and maintaining effective communications with contract supervisors, ensuring that the supply of resources is sufficient for demand
• Ensuring a safe working environment in accordance with Health and Safety Regulations
• Maintaining an awareness of current instructions circulated by staff meetings, departmental and group bulletins, circular letters or by verbal or written information given by you
• Recognising and promoting EMB Group's Equality and Diversity Strategy
• Attending fire drills and staff meetings as required
• Attending training events as required
• Any other duties consistent with the role, including providing cover for other teams

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

Customer Service Practitioner Level 2 Apprenticeship Standard.

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• GCSE English (Grade 4 + above) desirable
• GCSE Maths (Grade 4 + above) desirable

Other Requirements

• Able to listen, question, show empathy and relate well to people
• Well organised, able to prioritise and manage competing priorities
• Flexible, embraces change and open to new ways of working and ideas
• Able to role model the values of the business including in relation to equality, diversity and inclusion
• Committed to own development and learning
• Good IT skills and competent with Microsoft Office applications
• Good verbal and written communication skills, including the ability to pass on information accurately and concisely
• Strong customer care skills demonstrating high levels of ownership and accountability
• Demonstrate the ability to problem solve and reach solutions whilst maintaining a good customer experience.

About the Company

With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.

Address

Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP

Company Benefits

Competitive salary 39 days’ annual leave (inc statutory days) Contributory Social Housing. Pension Scheme Health Cash Plan and Enhanced Employee Assistance Program A wide range of training and development opportunities

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

To support the work of the Learning and Development Team and to develop a broad range of general L&D and digital administration skills. An excellent opportunity has arisen for an apprentice to work for emh in the Learning and Development Team, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. You will be supporting the work of the Learning and Development Team and to develop a broad range of general L&D and digital administration skills.

Duties to Include

Learning and Development Team Administration:

• To deliver L&D administration to support the L&D Team and our internal and external customers
• Complete L&D administration activities, such as maintaining accurate training records, scheduling training courses and securing resources, sending out invitations, producing packs and training materials for workshops
• To answer the telephone/teams calls and deal with queries ensuring a professional, confidential and efficient customer service
• Complete other administration duties including managing L&D stationary items and order and replenish stock when required
• Support and contribute towards the efficient running of the L&D team and making recommendations for improvements to ways of working
• Support the L&D team to research and identify potential training providers and learning solutions which meet the needs of our internal customers
• To always be confidential with any information received
• To take responsibility for actions to both internal and external customers and act in a way that provides a high quality of L&D administration support in an efficient and effective manner
• To attend the designated Apprenticeship/College course and work to achieve the requirements set by the Training Provider

Special Instructions

• To uphold the vision and values of the emh group and emh homes
• To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
• To ensure a safe working environment in accordance with Health and Safety Regulations
• To attend fire drills and staff meetings
• To attend training events as required
• To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or verbal or written information given by your Responsible Officer
• To respect the confidential nature of personal information
• To recognise and promote emh group's Equality and Diversity Strategy

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Customer Service Practitioner Level 2
• Functional skills in Maths and English if required
• Internal relevant training courses as required for the job

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• GCSE English (Grade 4 and above) desirable
• GCSE Maths (Grade 4 and above) desirable

About the Company

emh Group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more that 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees. https://www.emh.co.uk

Company Benefits

• Competitive salary
• Contributory pension scheme
• Health cash plan - BHSF
• 39 days annual leave (including statutory days), increasing the length of service (pro-rata for part-time)

Address

Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You'll need to meet the essential requirements to be considered for an interview.

To support the Home Ownership Team in providing a customer focused service to leaseholders, freeholders and shared owners.

Duties to Include

An excellent opportunity has arisen for an apprentice to work for emh in the Home Ownership team, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The work will include delivering front line customer services effectively over all our multi media channels. These include telephone, email, web, text, phone and SMS. 1.Functional Responsibilities:

• Provide services to emh homeowners
• Respond to general queries from homeowners in respect of their lease
• To support the Homeownership officers by carrying out administrative functions as required
• Maintain accurate records including on the housing management system (MRI) workflows and email and correspondence
• Liaise with Finance Officers in the preparation of annual service charge budgets, estimated and audited accounts
• Systems are kept up to date and queries distributed where necessary
• Ensure incoming post/emails/workflows are distributed quickly and responded to in a timely manner
• Present information clearly, through a variety of methods

2. Customer Service and Team Working

• Deliver excellent customer service
• To undertake specific projects, specialist tasks, involvement in working groups as required
• Understand customer circumstances, using profiling information so that we can tailor services to best meet individual needs
• Ensure you are accessible to customers and that their enquiries are dealt with efficiently and effectively
• Resolve customers' expressions of dissatisfaction or complaints at first point of contact, where this is not possible, assist in complaint resolution
• Provide support to team members and other colleagues as necessary
• Proactively and flexibly work as a member of the wider team, supporting others and responding positively to customer and business needs

3.General Responsibilities

• Work effectively with other team members to meet deadlines and provide excellent customer service
• Maintain strong links and working relationships with internal customers
• Promote and lead by example on equality, diversity and inclusion
• Contribute to improving and implementing new/revised processes
• Ensure adherence to data security and protection policies and processes

4.Special Instructions

• To uphold the vision and value  of the emh group and emh homes
• To take individual responsibility for ensuring that continuously improving and effective professional customer service is delivered
• To ensure a safe working environment in accordance with Health and Safety Regulations
• To attend fire drills and staff meetings
• To attend training events as required
• To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or verbal or written information given by your responsible officer
• To respect the confidential nature of personal information
• To recognise and promote emh group's Equality and Diversity Strategy

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Customer Service Practitioner Level 2

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• GCSE English (Grade 4 and above) desirable
• GCSE Maths (Grade and above) desirable

Other Requirements

Essential Skills the employer will be looking for: • Able to listen, question, show empathy and relate well to people. • Well organised, able to prioritise and manage competing priorities. • Flexible, embraces change and open to new ways of working and ideas. • Able to role model the values of the business including in relation to equality, diversity and inclusion. • Committed to own development and learning. • Good IT skills and competent with Microsoft Office applications. • Good verbal and written communication skills, including the ability to pass on information accurately and concisely. • Strong customer care skills demonstrating high levels of ownership and accountability. • Demonstrate the ability to problem solve and reach solutions whilst maintaining a good customer experience.

About the Company

With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.

Address

Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP

Company Benefits

Competitive salary 39 days’ annual leave (inc statutory days) Contributory Social Housing Pension Scheme Health Cash Plan and Enhanced Employee Assistance Program A wide range of training and development opportunities

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After This Apprenticeship 

There may be a full time position available for the right candidate however, please note that this is not guaranteed.

Midland Tank & Iron Co Ltd are looking to recruit a positive new member to the team. The apprentice will support the business to achieve its goals and growth for the future. Working with metals to create high-strength welds in 2 welding positions, using at least 1 arc welding process.

Duties to Include

• Working on the shop floor
• Setting up laser to cut blanks
• Transfer materials into the fabrication area
• Welding components
• Forming on CNC press brakes

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Welder Level 2

Desired skills and personal qualities

• Attention to detail
• Problem solving skills
• Number skills
• Logical
• Creative
• Initiative
• Teamworker
• Friendly with good interpersonal skills
• Time management skills
• Patience

Qualifications

• GCSE English (Grade 4/C) essential
• GCSE Maths (Grade 4/C) essential

About the Company

MTI was founded in 1907 as Midland Tank and Ironplate with the original purpose of constructing water tanks to fit on camel's backs. Founded as a family business now into the 4th generation, every family member has poured their heart and soul into ensuring that MTI retains the reputation it has built up in almost 118 years. Our experts at MTI are experienced in dealing with virtually every type of fabrication you can think of, when a customer asks us for a quote; we understand immediately what they're looking for. We offer a broad range of skills including laser cutting, punching, bending, welding and machining because we offer such a complete service, you can be rest assured that your product will be manufactured to the highest standards at every stage.

Address

21 Heanage Street, B7 4LY

European Heathyards are looking to recruit a new Fabrication and Welding Apprentice member to the team. The apprentice will support the business to achieve its goals and growth for the future.

Duties to Include

The apprentice will be required to complete the following duties:

• Welding and fabrication of materials using two different weld processes to enable a structural weld.
• Inspect weld preparations, surface conditions and cleanliness.
• Inspection of final weld.
• Fabrication elements, including work on press brake.
• Following Health and Safety procedures.

The training you will be getting

• Welder Level 2 Qualification
• Relevant workplace training
• Functional skills if necessary

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Qualifications

• GCSE English (Grade 4/C) essential
• GCSE Maths (Grade 4/C) essential

About the Company

European Heathyards are industry leaders in high integrity fabrication, welding & tube manipulation. Established in 1974 and based in the West Midlands (UK), European Heathyards maintains a wealth of knowledge and experience manufacturing for the following industries: power generation, petrochemical, oil & gas, process plant, environmental and nuclear. We have 8 purpose-built manufacturing workshops that cover around 270,000 sqft, of which 10,000 sqft is a dedicated clean conditions area. Each shop is equipped with overhead cranes ranging from 5 tonne to 100 tonne lifting capacity. We are accredited to ISO 9001, 14001, 27001 & 45001. We also hold BS EN 1090-1 EXC 2 & hold an array of ASME stamps that include U,S,PP & R. We have also been recognised as fit for nuclear, an in-depth programme that identifies whether a company has the right procedures, personnel & skills for the UK's civil nuclear programme. This dedication to quality control & assurance, whilst maintaining our competitive edge, enhances our presence and reputation when manufacturing heat exchangers (super heater elements, economisers, evaporators, membrane panels, headers, manifolds), pressure vessels, pipework, low NOx burners, ducting, tanks, silos & structural. https://www.heathyards.com/

Address

31/32 Industrial House, Maybrook Road, Brownhills, West Midlands, WS8 7DG  

Excellent opportunity working for an established manufacturing business based in Wolverhampton.

Duties to Include

As an apprentices you'll work at the company and get hands-on experience. You'll gain new skills and work alongside experienced staff.

• Machine setting
• Machine feeding
• Periodic quality inspection
• Setting up for the line for production
• Workplace organisation

Production team work with the aim to eliminate faults/errors and improve:

• Quality
• Reduce changeover time
• Reduce scrap
• Clean down work area

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• LEAN Manufacturing Operative

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creating
• Initiative

Qualifications

• GCSE English (Grade 4 and above) desirable
• GCSE Maths (Grade 4 and above) desirable

About the Company

Opal Envelopes are an independent UK manufacturer of postal products started in 1992 with a belief that we still follow to the present day. Our ethos is simple: Opal supply the trade only. Be assured we will never sell direct to the end user through our website or sales team. Our expertise is manufacturing Postal Packaging. We will support you, by producing products of excellent quality with a high level of customer service to match. As a manufacturer, our prices reflect our low cost base. Please call or email for any items that are of interest.

Address

Apsley Close, Modular Business Park, Four Ashes, Wolverhampton, Wv10 7DE