Vacancies

Summary

The Apprentice will be part of the Brierley Hill Finance Team, which currently has 4 team members. They will report to, guided by and mentored by our APAR Supervisor and Financial Controller.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

• Prepare supplier invoices by 3-way matching and nominal coding
• Reconciling supplier statements and dealing with supplier queries
• Monitoring of customer's aged debtors, ensuring that credit notes are issues in a timely manner and any risks to the business escalated Senior members of the team
• Journal creation and posting
• Assisting with balance sheet reconciliations
• Assisting with Stock Cycle count procedures
• To assist generally with all aspects of finance and administration when needed

 

Where you'll work

Thorns Road, Brierley Hill, West Midlands, DY5 2LA  

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.  

Training Provider

P.T.P TRAINING LIMITED  

Training Course

Assistant accountant (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn 

Course contents 

• Assist with the investigation and response to financial information queries.
• Record and analyse financial data using the organisation’s standard tools and processes.
• Apply double entry bookkeeping and accounting standards to process financial documents, generate financial statements and report financial information to users of accounts.
• Assist with production of accurate financial information for the preparation of accounts.
• Reconcile financial data, such as, preparation of reconciliations or review of reconciliations.
• Investigate, resolve or escalate transactional queries and errors within their remit as appropriate.
• Develop and maintain effective working relationships with stakeholders.
• Communicate financial information in a way that non-finance stakeholders can interpret and understand.
• Utilise digital skills to present key financial information using finance and accounting software and applications.
• Use software packages to assist with basic accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Communicate using varying approaches and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Assist with the investigation and response to financial information queries.
• Record and analyse financial data using the organisation’s standard tools and processes.
• Apply double entry bookkeeping and accounting standards to process financial documents, generate financial statements and report financial information to users of accounts.
• Assist with production of accurate financial information for the preparation of accounts.
• Reconcile financial data, such as, preparation of reconciliations or review of reconciliations.
• Investigate, resolve or escalate transactional queries and errors within their remit as appropriate.
• Develop and maintain effective working relationships with stakeholders.
• Communicate financial information in a way that non-finance stakeholders can interpret and understand.
• Utilise digital skills to present key financial information using finance and accounting software and applications.
• Use software packages to assist with basic accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Communicate using varying approaches and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.

 

Training schedule

Assistant Accountant Level 3 Functional Skills Maths and English if required  

More training information

Your programme will be delivered online, with the following structure:

• Fortnightly workshops delivered on Microsoft Teams. During these sessions, new topics will be taught by your tutor.
• Between sessions, you'll complete self-study tasks using the BPP and Kaplan platforms, spread throughout the week.

 

Requirements

Essential qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative

 

About this employer

WHS Plastics successfully operates in a highly competitive global marketplace, partnering with major international companies in a variety of market segments including automotive, electronics, extrusion, industrial, off highway, packaging, metal pressings and hygiene products. We have a strong UK footprint supporting some of the UK's biggest brands along with an overseas facility supplying blue chip global companies. The core of our business is the design and manufacturing of injection mouldings ranging from high quality functional parts, to complex assemblies featuring added value elements such as painting and foiling processes, for both exterior and interior automotive components. To complement these skills, we advise customers on material choices, the use of technical polymers and recyclable materials. We also manufacture high quality injection moulding tools, assembly equipment and a wide range of metal pressings. When dealing with customers we always deliver measurable benefits to differentiate our offerings from the competition. https://whs-plastics.com/ (opens in new tab)

Summary

Working in the Corporate Sales division, the role incorporates various administrative tasks associated with customer servicing large customers.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

The role includes:

• Contacting customers for purchase order numbers
• Analysing data to produce customer Key Performance Indicators (KPI) reports
• Checking prices and raising discrepancies
• Customer invoice queries
• Raising our purchase order numbers
• Cover for reception calls

 

Where you'll work

Fradley Distribution Park Wood End Lane Fradley Park Lichfield Staffordshire WS13 8NE  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

• Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Functional Skills in maths and English, if required

Online delivery with workshops on:

• Self awareness
• Managing performance
• Communication and time management
• The organisation and the value of your skills
• Stakeholders
• Presentation skills
• Business fundamentals and regulations
• Policies and decision making
• Project management

 

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

 

About this employer

Founded in 1994, Palletways UK is the UK’s largest express palletised freight network. With over 115 member depots strategically positioned across the UK and Ireland. They are unrivalled in their ability to connect your business to your customer’s needs. Their growing pallet network now delivers over 25,000 pallets every day. They combine both their resources and connections to ensure goods are delivered fast and efficiently, leaving their customers to focus on growing and managing their businesses. With industry-leading customer satisfaction levels, they are the pallet delivery partner of choice for hundreds of businesses across Europe. Working side by side with their members, they aim to be the leading International pallet delivery network service provider. Beyond their commitment to high quality pallet delivery, they’re dedicated to eradicating smuggling and people trafficking. Using a comprehensive range of measures for all consignments, including vehicle scanning and sniffer dogs, they work closely with the relevant authorities to ensure all laws are upheld and security is maintained to protect network members and customers alike. Palletways UK Limited is Palletways largest domestic network, with one national hub and 4 regional hubs strategically placed around the UK to ensure efficiency and fewer miles travelled for your freight. Palletways runs 8 owned operations located in Birmingham, Bournemouth, Bristol, Cardiff, Edinburgh, Livingston, London and Milton Keynes. https://www.palletways.com/ (opens in new tab)

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to Operations, Sales and Business Support Teams.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

We can offer an apprentice valuable skills within each of our three main departments providing valuable skills within all aspects of business administration

• Sales (including marketing)
• Business support (including accounts and HR)
• Operations (Including installation and aftersales)

  The apprentice position would be working in each of the departments, giving the candidate experience of working in staff teams, liaising with other suppliers as well as working with the general public. We have an established team, who would provide support for the candidate to reach their full potential and identify which area of business they enjoy, with an aim for them to further their career. DW Windows have successfully recruited and supported apprentices in the past, who have been offered further employment once the apprenticeship ends. Sales Support Assistant - To generate sales:

• To work in a busy sales office answering incoming calls and making outbound calls to generate great sales leads
• Book home sales appointments on our CRM system for the sales representatives to attend
• Assist in calculating quotations and price guides for Windows and Doors for our residential customers, provide quotations to customers both verbally and written
• Meet and greet customers in the showroom and provide sales information on our products and services
• Understand the importance of marketing in generating sales

Business Support Assistant - To provide full business support in finances and HR:

• To ensure all financial matters relating to the company are accurately completed and recorded on the Sage50 accounts management system
• To ensure all customer payments are managed accurately. Manage supplier accounts and creditor invoices
• Assist the business support coordinator to process the company payroll in liaison with the company accountant
• Take customer payments daily and perform banking for the business
• Ensure the customer CRM system is maintained

Operations Support Assistant: Our aim is to complete all installations on time, to a high standard with a "right first time" approach. Our Operations Support Team are desk based, supporting our surveyors, installers and service engineers to make this happen. Our Operations Department consists of three sub departments:

• Planning Team
• Live Installations Team
• Aftersales Team

The Role - To provide a full installation service through to completion. Working in this department means being trained in all three areas with a view of specialising in one. This role involves liaising with customers, installers, surveyors and suppliers sometimes dealing with challenges.

• Supporting the department in planning and co-ordinating all installations, this will mean liaising with installers to support them with live installations
• Supporting the department in co-ordinating all aftersales calls, this will mean liaising with the service engineers to support them with in-guarantee calls
• Ensuring installations are ready and all information and stock is ready for the fitting teams with clear and transparent instructions
• Ordering products from suppliers
• Working closely with the warehouse team to ensure deliveries have been received and in time for installations
• Liaising with customers to ensure that the install is completed to full satisfaction
• Provide an excellent level of customer service and influence the wider team to achieve the same

 

Where you'll work

8 Meadow Lane Coseley Bilston WV14 9NQ  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required

 

More training information

Your programme will be delivered online, with the following structure:

• 9 Workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week.
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Creative
• Initiative

 

Other requirements

As this role involves working in HR, confidentiality and trust are essential elements of this role. You must have good organisation, communication, and time management skills as well as a proactive and methodical approach with an attention to detail. A good understanding of Word, Excel and Outlook is also essential.  

About this employer

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We are a local Wolverhampton installer, and we work on both domestic & commercial properties all over the West Midlands, Staffordshire and Shropshire. Here at DW Windows we would like to think that we are different to any other double-glazing company. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind. Our business has grown to where it is today through satisfied customers recommending us and complementing our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for our customers complete peace of mind. We provide our deposit protection insurance, and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our prices. Our showroom in Coseley has 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom. We have been trading for 20 years and are a leader in window and door installation throughout the West Midlands. https://dwwindows.co.uk/ (opens in new tab)

Summary

This is a great opportunity to join OSIL as an Associate Project Manager apprentice, gaining hands-on experience in project planning, delivery and budgeting. You’ll support client projects, develop technical, leadership and communication skills, and build a strong foundation for a career in project management.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

PROJECT/PRACTICE RELATED COMPETENCIES: Project Management:

• You will create and execute project programmes, revising them as required to meet changing project needs
• You will manage day-to-day operational aspects of the project and scope
• You will produce technical specifications, procurement schedules, bid tabs and sub-contracts required for project procurement
• You will produce and review all deliverables before passing them to the Project Manager/Client
• You will monitor material deliveries and supplier manufacturing progress
• You will apply OSIL methodology effectively and enforce project standards
• You will prepare for engagement reviews and quality assurance procedures
• You will identify and minimise project risk and exposure
• You will ensure project documents are completed, current and correctly stored
• You will ensure OSIL communication nomenclature is used

Project Accounting:

• You will support tracking and reporting of team hours and expenses each month
• You will assist with project cash flow and liaise with the accounts team
• You will support project budget management
• You will assist with invoicing, revenue recognition, and monitoring payments
• You will help follow up on unpaid invoices when required
• You will assist in analysing project performance, including profitability, margins and utilisation

CAREER PATH CORE COMPETENCIES:

• Financial Management - You will learn how project finances work, including profit and loss, revenue models and forecasting. You will understand OSIL’s pricing and invoicing processes, including variations. You will also gain awareness of margins, profitability and cost tracking, and help ensure project legal documents are completed
• Business Development - You will help identify opportunities for additional work within projects and support proposal and scoping activities. You will also assist in clearly communicating the company’s message in business development discussions
• Communication - You will take part in team and client meetings and keep others updated on project progress and changes. You will support clear presentations, share key information with senior colleagues, and help resolve or escalate issues appropriately
• Technical Understanding - You will develop a general understanding of project planning (MPP) and the company’s process capabilities, including site commissioning and training requirements. You will stay aware of new and emerging technologies and how they can be applied to client projects. You will also build awareness of contract frameworks, including IChemE and NEC conditions of contract

PROFESSIONAL QUALITIES:

• Leadership - You will act as a role model and encourage others to develop their leadership skills
• Teamwork - You will work collaboratively with colleagues, contributing to successful project delivery
• Client Management -You will support day-to-day client communication and help manage expectations throughout projects. You will build strong, lasting relationships with client contacts and work to understand their needs and objectives

ORGANISATIONAL RESPONSIBILITIES:

• Innovator Development - You’ll be encouraged to develop your skills beyond required training and support others in their learning
• Internal Operations - You’ll help maintain compliance with company procedures
• Training - You’ll complete internal and external training to build your skills, and may also support training others or delivering on-site client training when required

 

Where you'll work

14 MORSTON COURT CANNOCK WS11 8JB  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Associate project manager (level 4) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Use project monitoring and reporting techniques to track, interpret and report on performance.
• Manage and engage with stakeholders.
• Influence and negotiate with others to create a positive outcome for the project.
• Resolve conflict as and when required with stakeholders within limits of responsibility.
• Adapt communications to different stakeholders.
• Communicate and support the project vision, to ensure buy in to the project objectives.
• Collate and analyse information and provide input to support negotiations relating to project objectives.
• Monitor and analyse project budgets.
• Review and provide feedback on a project business case to ensure the project remains valid.
• Apply change control processes to support the management of project scope.
• Evaluate an integrated project management plan to provide recommendations on areas for improvement.
• Prepare, monitor, and schedule activities that contribute to the delivery of the overall project schedule and objectives.
• Evaluate and make recommendations on the risk management plan to threats to delivery and recommend solutions.
• Identify and monitor project risks and issues; and plan and implement responses to them.
• Deliver a Quality Management Plan which contributes to quality control processes.
• Use an organisation’s continual improvement process including lessons learned to improve performance.
• Support the preparation or maintenance of a resource management plan for project activities.
• Work with stakeholders to deliver the project.
• Use digital tools and software to meet project objectives for example research, collaboration, presentations, and resolution of problems.
• Provide underpinning data to support the written submission through the governance process.
• Work within the approved project budget.
• Ensure that integrated schedules support critical path analysis, interface management, resource forecasting and risk management.
• Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
• Use data to inform decisions on actions to take to mitigate risks on project.
• Use configuration management and change control to schedule and maintain projects.
• Manages resources through the project lifecycle.
• Use project monitoring and reporting techniques to track, interpret and report on performance.
• Manage and engage with stakeholders.
• Influence and negotiate with others to create a positive outcome for the project.
• Resolve conflict as and when required with stakeholders within limits of responsibility.
• Adapt communications to different stakeholders.
• Communicate and support the project vision, to ensure buy in to the project objectives.
• Collate and analyse information and provide input to support negotiations relating to project objectives.
• Monitor and analyse project budgets.
• Review and provide feedback on a project business case to ensure the project remains valid.
• Apply change control processes to support the management of project scope.
• Evaluate an integrated project management plan to provide recommendations on areas for improvement.
• Prepare, monitor, and schedule activities that contribute to the delivery of the overall project schedule and objectives.
• Evaluate and make recommendations on the risk management plan to threats to delivery and recommend solutions.
• Identify and monitor project risks and issues; and plan and implement responses to them.
• Deliver a Quality Management Plan which contributes to quality control processes.
• Use an organisation’s continual improvement process including lessons learned to improve performance.
• Support the preparation or maintenance of a resource management plan for project activities.
• Work with stakeholders to deliver the project.
• Use digital tools and software to meet project objectives for example research, collaboration, presentations, and resolution of problems.
• Provide underpinning data to support the written submission through the governance process.
• Work within the approved project budget.
• Ensure that integrated schedules support critical path analysis, interface management, resource forecasting and risk management.
• Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
• Use data to inform decisions on actions to take to mitigate risks on project.
• Use configuration management and change control to schedule and maintain projects.
• Manages resources through the project lifecycle

.

Training schedule

• Associate Project Manager Apprenticeship Level 4 standard
• 10 full day workshops to attend where you will be taught new topics and set action plans.
• A dedicated 1-to-1 tutor

The End Point Assessment methods:

• Presentation
• Project with Professional Discussion

 

Requirements

Essential qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)
• Science (grade at grade 4/C and above)

A Level in:

• Maths (grade at grade C and above)
• Science (grade at grade C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Team working
• Self-motivated
• Willing to learn
• Positive attitude

 

About this employer

About Us Since being formed in 2010, OSIL has delivered cost-effective air and odour pollution control solutions for some of the world’s leading brands in the Water, Waste & Recycling, Food & Beverage and Process industries who are seeking to minimise their impact on the environment and be fully compliant within the regulatory framework. With over 100 years of combined expertise in this fast-moving field, OSIL’s team of process and chemical engineers have an unrivalled knowledge base and also the experience to provide the most appropriate solutions to the specific challenges faced by our customers. https://www.osiltd.com/ (opens in new tab) Company benefits 25 days holiday plus 8 statutory- flexible and hybrid working.

Summary

This Post Sales Apprentice role suits individuals with IT package skills seeking development. At Experienced Energy Solutions, you’ll support the Customer Service Experience Manager, assisting new and existing customers to ensure a smooth post-sales journey and high-quality service.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

The Post Sales Apprentice will support the Customer Service Experience Manager within Experienced Energy Solutions (EES). This role plays a key part in supporting both new and existing customers, ensuring a smooth post-sales journey and high-quality customer experience. The successful candidate will work closely with energy suppliers and the EES Sales team, helping to manage post-sale processes and maintain strong working relationships across the business. Key Responsibilities:

• Support the Customer Service Experience Manager with post-sales activities
• Assist with onboarding and ongoing support for new and existing customers
• Liaise with energy suppliers to ensure accurate and timely processing
• Work closely with the Sales team to support contract handovers.
• Maintain accurate records and ensure tasks are completed within agreed deadlines

We are looking for a candidate with strong IT skills, including experience using email systems, Microsoft Outlook, and Microsoft Excel.  

Where you'll work

Ventura Park Road Tamworth B78 3HL  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative

 

Other requirements

This role requires good IT skills, including regular use of email, Outlook, and Excel  

About this employer

It can be overwhelming when looking for the right energy supplier for your business. How do you ensure they are honest, transparent, and can offer the right support and advice? At Experienced Energy Solutions, we use over 30 years of combined industry experience to do this for you. Strategic energy purchasing solutions Our trading team monitor the energy market closely, ensuring we can offer the most relevant and up-to-date advice for making strategic purchases on your energy spend. We offer numerous services to ensure your business is getting the most out of your energy partnership, including • insight from our expert energy procurement team, • access to our flexible energy buying groups, • peace of mind through our bill validation service, and • use of our in-house energy management platform. Passionate about sustainability We are not just an energy comparison service; we help drive down energy consumption sustainably. As well as finding the right energy supplier for your business, we create a long-term sustainable energy plan for each of our clients. Alongside Experienced Energy Solutions, our sister company Experienced Solar & EV Solutions (ESEV) provides the very best sustainable energy solutions for our customers. Take a look at the ESEV website to find out why we are different in the Solar & EV charge point field, and how we can buy back your excess generated energy. https://www.experiencedenergy.co.uk/ (opens in new tab) Company benefits Company Provide: Laptop, Printer. Holiday Entitlement: EES offer 21 days annual leave + bank holidays and offer an additional days holiday for ‘Birthday’ leave.

Summary

To learn and build workshop skills in engineering to develop into a permanent position.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Astrapac is a small engineering company and needs employees to learn to be flexible with knowledge of tasks below:

• Fabrication
• Milling
• Drilling
• Turn
• Weld
• Mech – assembly of machine
• Electrics basic
• Cad – knowledge
• Fitting
• Health & safety
• First aid

 

Where you'll work

MOUNT ROAD BURNTWOOD WS7 0AJ  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Engineering operative (level 2) Understanding apprenticeship levels (opens in new tab)  

Training schedule

• Engineering Operative Level 2.
• Functional Skills Maths and English if required.

More training information Apprentice will be required to attend our engineering workshop at the Walsall Training Centre on a weekly basis.  

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Logical
• Team working
• Initiative

 

Other requirements

How will you travel to work?  

About this employer

Astrapac Midlands Ltd was established in 1974 and specialises in the design and manufacture of heat sealing machinery for flexible films which can be used in virtually any packaging requirement, examples are found across Industrial, Medical, Pharmaceutical, Hospital Sterile Services and Food sectors, as well as general industrial Packaging such as retail, display and security packaging. In addition to designing and building a wide and diverse range of Heat Sealers Astrapac are also the sole UK and Ireland representative for the technically advanced Gandus Medical Heat Sealers / pouch sealers. All models in the Gandus range are built to European medical standard ISO 11607 and many models are fully validatable, a requirement in the medical sector for seal quality control. Astrapac also offers a comprehensive repair, service, and calibration facility at its Midlands based site, including the provision of full certification and validation which is increasingly required in all aspects of packaging today. Various levels of annual contract service packages are available to suit the needs of any client, especially in the medical field of sterile packaging and data retention. A support machine is a popular part of the package so that no break in production is caused whilst your sealer is in Astrapac’s workshop. https://www.astrapac.co.uk/ (opens in new tab)

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing general administrative support to Operations, Sales and Business Support Teams. This role will predominantly support Data Technicians and operations.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Provide general administrative and clerical support to ensure efficient office operations
• Manage incoming and outgoing correspondence (emails, phone calls, mail, etc.)
• Maintain and update company records, databases, and filing systems (both digital and physical)
• Schedule and coordinate meetings, appointments, and travel arrangements
• Assist in the preparation of regularly scheduled reports or presentations
• Order and maintain office supplies and equipment; liaise with suppliers as needed
• Support team members with administrative tasks and project coordination
• Handle data entry and maintain accuracy in documentation and record-keeping
• Greet visitors and provide general support to clients and staff
• Making phone calls and providing excellent customer service

 

Where you'll work

Unit A Willow Drive, Annesley Nottingham NG15 0DP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Standard
• Relevant workplace training
• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Organisation skills
• Logical
• Team working
• Patience
• Enthusiasm to achieve & learn

 

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better. At DSL, we believe the small things make the biggest difference. A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home. For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring. https://dsl.co.uk/ (opens in new tab) Company benefits At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to Operations, logistics and Business Support Teams. This role will be predominantly supporting the logistics department.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Provide general administrative and clerical support to ensure efficient office operations
• Manage incoming and outgoing correspondence (emails, phone calls, mail, etc.)
• Maintain and update company records, databases, and filing systems (both digital and physical)
• Schedule and coordinate meetings, appointments, and travel arrangements
• Assist in the preparation of regularly scheduled reports or presentations
• Order and maintain office supplies and equipment; liaise with suppliers as needed
• Support team members with administrative tasks and project coordination
• Handle data entry and maintain accuracy in documentation and record-keeping
• Greet visitors and provide general support to clients and staff
• Making phone calls and providing excellent customer service

 

Where you'll work

Unit A Willow Drive, Annesley Nottingham NG15 0DP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Standard
• Relevant workplace training
• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Organisation skills
• Logical
• Team working
• Patience
• Enthusiasm to achieve & learn

 

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better. At DSL, we believe the small things make the biggest difference. A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home. For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring. https://dsl.co.uk/ (opens in new tab) Company benefits At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.

Summary

HR Professionals are responsible for managing HR queries and providing guidance on a variety of HR processes, from routine to intricate tasks. They take ownership of advising managers on HR matters, ensuring alignment with company policies and legal regulations. This is crucial to maintain compliance and mitigate potential legal risks.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Understand the structure of the organisation
• Understand of HR legislation and the HR policy framework of the organisation
• Understand the role and focus on HR within the organisation
• Understand the systems, tools and processes used in the role, together with standards to be met, including the core HR systems used by the organisation
• Deliver excellent customer service on a range of HR queries and requirements
• Use sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions
• Deal effectively with colleagues within the team and HR to achieve results
• Identify opportunities to improve HR performance and service
• Maintain required HR as part of services delivered
• Keep up to date with business changes and HR policy changes relevant to the role

 

Where you'll work

Unit A Willow Drive, Annesley Nottingham NG15 0DP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

HR support (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

 

Training schedule

• Level 3 HR Support Apprenticeship Standard
• Apprentices without Level 2 maths or English may need to achieve this prior to taking the end point assessment
• The EPA consists of two assessment methods: Consultative Project, Professional Discussion

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Organisation skills
• Logical
• Team working
• Patience
• Enthusiasm to achieve & learn

 

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better. At DSL, we believe the small things make the biggest difference. A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home. For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring. https://dsl.co.uk/ (opens in new tab) Company benefits At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.