Customer Service Apprentice (VAC1000144699)

Posted 7 months ago

Brief Overview of the Role

This is an excellent opportunity to train and work as a Customer Service Advisor within a very busy food distribution centre. Bidfood are looking for an enthusiastic person looking to make Customer Service their career pathway of choice. Your role will be to mainly deal with customer queries.

Duties to Include

You will be responsible for a portfolio of accounts located within the northwest area, you will be targeted to input customers regular orders onto our computer system, whilst maximising and memory jogging at every opportunity to achieve individual targets ensuring you deliver excellent customer service at all times.

You will maintain, develop and maximise your customer base, working to achieve the required performance and productivity standards whilst complying with company disciplines and procedures.

Duties will include:

  • Dealing with customer queries
  • Processing customer orders
  • Using the CRM System
  • Managing your own clients

Desired Skills & Personal Qualities

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Non judgemental
  • Organisation skills
  • Patience
  • Presentation skills
  • Problem solving skills
  • Team working

Desired Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Working Hours and Wage

Monday – Friday, 09:00 – 17:00.

Total hours per week: 37.5

Future Prospects

To be decided upon completion of training, however keen to offer a full-time position and further development for the right candidate.

Things to Consider

How will you travel to work?

About the Company:

For more than 20 years as a leading foodservice wholesaler, BIDfood have supplied fresh, frozen, ambient food, beers, wines, spirits, catering essentials and catering equipment to customers in a wide range of sectors. With a depot network of 24 sites spanning the country from Worthing on the south coast to Oban in Scotland Bidfood provide a truly local presence, both in terms of service, products, employment and community engagement. Bidfood’s multi-temperature supply chain gives customers full consolidation of frozen, ambient and chilled products on the same delivery, which makes life easier for them and is a point of difference. As one of the UK’s leading foodservice providers, Bidfood shares their customers’ passion for great food.

Job Features

Job CategoryCustomer Service
Job IndustryBusiness
Salary/Rate:£20,000.00 per annum
Contract Length:15 Months
Start Date:June 2023
Apprenticeship Standard:Level 2
Training Provider:PTP Training Limited

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