Brief Overview of the Role

As a a Customer Service Apprentice (Level 2) , you will support the team and ensure all customer orders are met.

Duties to Include

First, you will learn how to use and navigate our systems, understand and learn our processes; the ‘why’s’ and ‘how’s’. Then support your colleagues with the creation of new customer profiles. Moving onto checking customer profiles, ensuring we have all the information we require to maintain our high levels of compliance. Finally, you will learn first-class customer service via inbound and outbound communication, both in practice and through your apprenticeship course and if that’s not enough, at times support internal teams with customer care.

Desired Skills & Personal Qualities

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Organisation skills
• Presentation skills
• Team working

Desired Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Desired

Working Hours and Wage

Monday- Friday 09:00-17:00

Total hours per week: 40

Future Prospects

Progression to a Level 3 for the successful apprentice.

Things to Consider

The job is homeworking only. There won’t be a need to attend any physical location as Ship Shape is now working fully remotely. However, the job will require to work fixed hours from Monday to Friday with one day dedicated to study, the company will provide all the IT equipment as well as a specialised remote work system.

About the Company:

We are ‘tech savvy’ accredited employment and payroll specialists, using our experience to provide transparent and compliance focused employment and payroll services to End Hirers, Agencies and Contractors since 2004. We can employ and/or payroll the entire workforce if required, via our suite of services tailored for CIS Contractors, Self Employed Individuals, workers employed by Umbrella or PEO companies and a Bureau Service to support Agencies internal payroll. We provide all our customers with a responsive and personal service that is second to none. This is all down to the exceptional talent that we hire and the investment into our workforce and our processes. We are very excited to be growing the team and bringing on board a new Customer Service Advisor.