Vacancies

Summary

An amazing opportunity has come up for an apprentice to join our friendly team at Stonydelph Dental Practice. As an apprentice dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress into a fulfilling dental career.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Duties will include:

• Assisting the Dentist/Hygienist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

 

Where you'll work

26 Ellerbeck, WIlnecote, Tamworth, B77 4JA  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents 

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

 

Training schedule

This is a weekly day-release program where the apprentice attends one of PTPs centres/or attends an online Microsoft Teams to work towards their qualification.  

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• Attention to detail
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Reliable
• Non judgemental
• Friendly

 

Other requirements

How will you travel to work?  

About this employer

Stonydelph Dental Practice is a family orientated practice. We provide NHS and private dental services and are always open to accepting patients on our Practice plan and Denplan Care Monthly schemes too.

Our clinical team consists of: 1 Principal Dentist - with over 20 years experience 1 Associate Dentist 1 Hygeine-Therapist 3 Qualified Dental Nurses The administration team includes our lovely Practice Manager and both of our friendly Receptionist. All staff consistently maintain a high level of knowledge and training to provide you with the best service we possibly can. https://www.stonydelphdental.co.uk/ (opens in new tab) Company benefits Free parking Discounted treatment costs - after six months employment Company pension (if applicable)

Summary

The apprentice will play an important role within our organisation and help the smooth running of the practice. Duties includes: Assisting the dentist chair side, Reception duties and Decontamination duties. Must be able to work as part of a team.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Duties will include:

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

 

Where you'll work

108 CANNOCK ROAD WEDNESFIELD WOLVERHAMPTON WV10 8PW  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents 

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

 

Training schedule

• Level 3 Dental Nurse Apprenticeship Standard
• Functional Skills math's and English (if required)

 

More training information

• Level 3 Dental Nurse Apprenticeship Standard
• Functional Skills maths and English (if required)
• A level 3 qualification has been approved by the General Dental Council as meeting the requirements for entry to the professional register as a dental nurse.
• This is a weekly day-release program where the apprentice attends one of PTPs center's/ or attends an online Microsoft Teams to work towards their qualification.

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

 

Other requirements

Candidates will need to pass a DBS check to start the role, and will also be required to have relevant vaccinations such as Hep B and possibly Covid boosters. One day per week required for day release for the apprentice at our training centre.  

About this employer

Employer Description Cannock Road Dental Practice is located conveniently at 108-110 Cannock Road in Wolverhampton, UK, we are easily accessible and centrally located to serve our patients. Our practice prides itself on providing comprehensive dental services to patients of all ages, including preventative care, restorative treatments, cosmetic dentistry, and emergency care. The Practice has been established since 1982 and seen over 39000 patients. The Practice is a member of the BDA Good Practice Scheme. At Cannock Road Dental Practice, our team of experienced and skilled dentists is committed to providing personalized care to every patient that walks through our doors. We take the time to listen to our patient concerns and develop individualized treatment plans to ensure that they receive the best possible care. From routine cleanings to complex restorative work, we strive to provide a comfortable and stress-free environment for all of our patients. We offer Invisalign straightening, implants, teeth whitening, etc. Our state-of-the-art practice is equipped with the latest dental technology to ensure that we provide the highest quality care. We use digital x-rays, and other advanced tools to accurately diagnose dental issues and develop effective treatment plans. We have 4 modern air- conditioned surgeries. All staff are qualified and would embrace taking on and training an apprentice. We would hope that the Apprentice would stay on with the Practice after completion of their training.

https://www.cannockroaddentalpractice.co.uk/ (opens in new tab)

Summary

An exciting opportunity has arisen to join the friendly team at Business & Accountancy Assist (BAA). You will work alongside experienced accountancy and business professionals, receiving full training and support while developing skills in finance, administration, and business services to build a successful career in the industry.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

This role includes assisting the accountants junior accounting tasks. The role will vary depending on the size of the business, and the team the learners works within. Day to day activities could include; basic bookkeeping activities, working with sales and purchase ledgers, running calculations and data entry.  

Where you'll work

UNIT 3 FOURNIER HOUSE 8 TENBY STREET BIRMINGHAM B1 3AJ  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Accounts or finance assistant (level 2) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Record transactional data.
• Use the organisation’s standard tools and processes to examine data to identify transactional issues, such as reconciliations and inconsistencies between invoices.
• Recognise and rectify routine errors, escalating as necessary.
• Plan and review accounting and finance tasks.
• Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience, and different media methods, with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.
• Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.

 

Training schedule

Your programme will be delivered in centre at our Walsall Training Centre, with the following structure:

• Candidates will be required to attend PTP’s Walsall Training Centre fortnightly
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Be able to fit into a team

 

About this employer

Business and Accountancy Assist Ltd (BAA) was set up in 2006 to offer accountancy and business solutions with a view to providing a total solution to businesses and individuals running their own businesses.

After 15 years of helping businesses, BAA has built a reputation with clients who through our help, are managing and running successful businesses.

Our vision of being a total solution provider and being a friendly and approachable accountancy firm has been delivered and matched with the same passion that the directors and the team at BAA show to all clients whether you're a sole trader or a large business.

We continue to have the expertise and experience to help your business grow. You can count on our ability to turn today’s problems into tomorrow’s business opportunities.

https://www.baa-ltd.co.uk/ (opens in new tab)

 

Summary

A great opportunity has come up for the successful candidate to join our friendly team at Pall Mall Dental Practice. As an apprentice dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.  

What you’ll do at work

Duties will include:

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools
• Surgery
• Reception duties
• General admin duties

 

Where you'll work

10 PALL MALL STOKE ON TRENT ST1 1ER  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

 

Training schedule

• Level 3 Dental Nurse Apprenticeship Standard
• Functional Skills maths and English (if required)

 

More training information

• Level 3 Dental Nurse Apprenticeship Standard
• Functional Skills math's and English (if required)
• A level 3 qualification has been approved by the General Dental Council as meeting the requirements for entry to the professional register as a dental nurse
• This is a weekly day-release program where the apprentice attends one of PTPs centres/ or attends an online Microsoft Teams to work towards their qualification

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

 

Other requirements

Candidates will need to pass a DBS check to start the role, and will also be required to have relevant vaccinations such as Hep B, childhood immunisations and possibly Covid boosters.  

About this employer

Welcome to Pall Mall Dental, your friendly and experienced family dental practice. With over 50 years of experience and independently owned, we pride ourselves in offering exceptional dental care to our patients. Our team of dental professionals are here to welcome you and provide you with a range of services, including clear braces, composite bonding, implants, smile makeovers and family dentistry. At Pall Mall Dental, we understand that visiting the dentist can be a daunting experience, which is why we strive to create a welcoming and comforting environment for all our patients. Our team of experts are committed to providing you with the highest level of care, using the latest techniques and technology to ensure you receive the best possible treatment. We believe that every patient deserves a healthy and beautiful smile, which is why we offer a range of services to help you achieve the smile you've always wanted. From clear braces to composite bonding, implants and smile makeovers, our team is here to help. https://www.pallmalldentalltd.co.uk/ (opens in new tab)

Summary

An amazing opportunity has come up for an apprentice to join our friendly team at Renew Dental Practice. As an apprentice dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress with a view for a full-time vacancy once qualified.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Duties will include:

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

 

Where you'll work

208 Broadway, Walsall, WS1 3HH  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

 

Training schedule

This is a weekly day-release program where the apprentice attends one of PTPs centres/ or attends an online Microsoft Teams to work towards their qualification.  

Requirements

Desirable qualifications

GCSE in:

• English (grade C/4 or above)
• Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Non judgemental
• Patience

 

Other requirements

DBS will be required for this role and up to date vaccinations.  

About this employer

Welcome to Renew Dental - Cosmetic Family Dentist: We are a new private practice based in Walsall offering bespoke treatments with a personal touch. Renew Dental was set up by Dr Indy with a goal of providing patient centred care in a warm, friendly and empathetic environment. Our goal is to support you with your dental needs and help you make empowered decisions about your oral health. We work hard behind the scenes to create a seamless journey for you, keeping your very best interests at heart from start to finish. The practice has been designed and decorated in a warm and friendly manner keeping our focus on what is most important: making you feel at ease. Our staff want your experience with us to be as personal and comfortable as possible while providing you with the best care possible. Helping you smile, makes us smile; we look forward to welcoming you soon. https://www.renewdental.co.uk/ (opens in new tab)

Summary

This is a great opportunity for a motivated and enthusiastic Accounts Apprentice to CST Pharma's Accounts/Finance team. This is an excellent opportunity to gain hands-on experience of a busy finance department while working towards a recognised accounting qualification.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Purchase Ledger

• Finding / matching & attaching digital invoices to sage 200
• Posting components invoices on ERP & matching & reconciling to goods received & attaching digital invoice to Sage
• Claims & returns - Posting to sage from Acre aesthetics (SalesForce) & DMG (DMG Dashboard in outlook)
• Writing off matched Goods received notes – ERP

  Monthly Accounts

• Stock in transit reports - Acre aesthetics Creating reports & reconciling to nominal ledger monthly

  General Tasks

• Credit card transactions - posting transactions and reconciling to statement
• Requalifications of existing customers / suppliers plus setting new ones up on Sage 200
• Carbon emmissions reporting - employee travel - business mileage

  Treasury

• Bank Reconcilliations
• Invoice finance ledger reconcilliations

  Sales Ledger

• Credit controll - DMG & Acre aesthetics. Creating reports and chasing overdues
• Posting and allocation of payments across alll companies on Sage and marking as paid in each company's portal
• Entering and submitting weekly Tesco invoices using their EDI portal

  Payroll

• Average holiday reporting
• Data entry if not confidential

  Systems you will be using:

• SAGE 200 - Accounting package
• WMS - Warehouse management system for stock reports
• ERP - API link from stock system to sage - various functions & reports for sales and purchase ledger and treasury
• Excel - Training in creating & analysing spreadsheets
• Salesforce - Specifically for Acre aesthetics - knowledge of stock reporting, and various functions for sales & purchase ledger
• Web expenses - Knowledge of our expenses package and of credit cards & reconciliation
• Bank - Dependent on passing a probationary period - own login for bank. Setting up 'one-off' payments, checking payments and searches
• TESCO EDS - Entering and submitting Tesco invoices for payment via their portal
• Spindle

 

Where you'll work

Unit 5-7 Westgate Park Industrial Estate, Tintagel Way, Aldridge Walsall WS9 8ER  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Accounts or finance assistant (level 2) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Record transactional data.
• Use the organisation’s standard tools and processes to examine data to identify transactional issues, such as reconciliations and inconsistencies between invoices.
• Recognise and rectify routine errors, escalating as necessary.
• Plan and review accounting and finance tasks.
• Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience, and different media methods, with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.
• Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Record transactional data.
• Use the organisation’s standard tools and processes to examine data to identify transactional issues, such as reconciliations and inconsistencies between invoices.
• Recognise and rectify routine errors, escalating as necessary.
• Plan and review accounting and finance tasks.
• Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience, and different media methods, with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.
• Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.

 

Training schedule

Your programme will be delivered with the following structure:

• Fortnightly workshops delivered at Walsall Training Centre
• During these sessions, new topics will be taught by your tutor

Between sessions, you’ll complete self-study tasks using the BPP and Kaplan platforms, spread throughout the week.  

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working

 

Other requirements

How will you travel to work?  

About this employer

Since 2002, CST Pharma have been procuring and supplying the UK pharmaceutical sector. Fully licensed and regulated by the MHRA our aim is to provide healthcare providers across the UK with the very best products at competitive prices. Strong relationships with leading pharmacy groups, manufacturers and the NHS ensures that we can offer an impressive range of products at more competitive prices than the traditional wholesale market. https://cstpharma.co.uk/ (opens in new tab)

Summary

To support with pharmaceutical artwork, document control and administrative activities while completing an apprenticeship. The postholder will develop the technical knowledge and practical skills needed to progress within Regulatory Affairs, with particular exposure to parallel import licensing, packaging components and artwork management.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Provide day-to-day administrative support to the Regulatory Affairs team
• Assist with the preparation, amendment and maintenance of pharmaceutical artwork, including cartons, labels and patient information leaflets
• Use Adobe Illustrator and other approved software to support artwork changes, following training and controlled procedures
• Carry out proofreading and comparison checks to help ensure that artwork accurately reflects approved regulatory documentation
• Maintain regulatory trackers, databases, electronic folders and document filing systems
• Support the compilation, formatting and submission of regulatory documentation to the MHRA, where appropriate
• Assist with document control activities, including version control, naming, filing, archiving and retrieval of records
• Liaise professionally with colleagues in Quality, Production, Commercial and other departments, as well as approved external suppliers
• Follow applicable SOPs, work instructions, change controls and quality-system requirements
• Complete assigned apprenticeship learning, assessments and off-the-job training within agreed timescales
• Undertake other reasonable duties that support the Regulatory Affairs function and the postholder’s development

 

Where you'll work

Unit 5-7 Westgate Park Industrial Estate, Tintagel Way, Aldridge Walsall WS9 8ER  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 standard
• Relevant workplace training
• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 10 workshops which will be delivered online on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you'll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

More training information

The apprentice will receive structured workplace training and supervised experience in:

• Pharmaceutical artwork preparation and control
• Adobe Illustrator and approved artwork-management processes
• UK medicines regulation and the role of the MHRA
• Parallel import licensing and lifecycle maintenance
• Patient information leaflets, labels, cartons and Braille requirements
• Good Manufacturing Practice (GMP), Good Distribution Practice (GDP) and data integrity principles
• Change control, document control, deviation awareness and quality-system processes
• Professional communication, prioritisation and stakeholder management

   

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Logical
• Creative
• Initiative
• Patience

 

Other requirements

• Complete work accurately and within agreed deadlines
• Escalate uncertainties, discrepancies and potential errors promptly
• Maintain complete and traceable records in accordance with company procedures
• Demonstrate steady progress in both workplace competence and apprenticeship learning
• Behave professionally and contribute positively to the Regulatory Affairs team

 

About this employer

Since 2002, CST Pharma have been procuring and supplying the UK pharmaceutical sector. Fully licensed and regulated by the MHRA our aim is to provide healthcare providers across the UK with the very best products at competitive prices. Strong relationships with leading pharmacy groups, manufacturers and the NHS ensures that we can offer an impressive range of products at more competitive prices than the traditional wholesale market. https://cstpharma.co.uk/ (opens in new tab)

Summary

Excellent opportunity working for an established dental practice based in Wolverhampton. You will work in a busy practice dealing with all aspects of oral health and hygiene. Small, busy, NHS dental practice, with 1 full time principal dentist.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

Duties will include:

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

 

Where you'll work

428 Penn Road, Wolverhampton, WV4 4DQ  

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

 

Training schedule

This is a weekly day-release program where the apprentice attends one of PTPs centres/ or attends an online Microsoft Teams to work towards their qualification  

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Non judgmental

 

About this employer

Pennwood Dental Practice is a well-established family dental practice located in Penn, Wolverhampton. The practice provides high-quality NHS and private dental care, focusing on delivering a friendly, professional, and patient-centred service. With an experienced team dedicated to helping patients maintain excellent oral health, Pennwood Dental Practice has built a strong reputation within the local community for its welcoming environment and commitment to outstanding dental care.

Summary

As a Finance Assistant apprentice, you will support the Accounts Payable team, assisting with processing and finance administration tasks under the guidance of experienced colleagues. You will study towards the Level 2 Accounts/Finance Assistant apprenticeship standard, combining practical experience with structured training and study.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

• Process purchase invoices accurately and in a timely manner
• Assist overall with accounts payable duties including chasing missing invoices
• Support in maintenance of accurate financial records
• Reconcile supplier statements and other transactional data
• Identify and rectify basic errors in financial and accounting data, escalating more complex issues to senior members of the team
• Respond to routine finance queries from colleagues and suppliers by phone, email and in person
• Maintain confidentiality and follow data protection and cyber security best practice when handling financial information
• Use the team's accounting software and systems accurately and efficiently
• Support general finance administration, filing and record-keeping
• Attend all required apprenticeship training, complete coursework and build a portfolio of evidence towards the End-Point Assessment

 

Where you'll work

Jessup House, Station Court, Girton Road, Cannock, WS11 0EJ  

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.  

Training course

Accounts or finance assistant (level 2) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Record transactional data
• Use the organisation's standard tools and processes to examine data to identify transactional issues, such as reconciliations and inconsistencies between invoices
• Recognise and rectify routine errors, escalating as necessary
• Plan and review accounting and finance tasks
• Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience, and different media methods, with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.
• Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Record transactional data.
• Use the organisation’s standard tools and processes to examine data to identify transactional issues, such as reconciliations and inconsistencies between invoices.
• Recognise and rectify routine errors, escalating as necessary.
• Plan and review accounting and finance tasks.
• Communicate with stakeholders to deliver accurate and timely results, avoiding jargon, using language tailored to the audience, and different media methods, with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Use finance and accounting software packages to accurately input and manage data to contribute to routine accounting tasks.
• Handle data and digital technology in line with cyber and data security requirements, using data securely and safely, including backing up data.

 

Training schedule

Accounts or Finance Assistant Level 2. Your programme will be delivered in centre at our Walsall Training Centre, with the following structure:

• Candidates will be required to attend PTP’s Walsall Training Centre fortnightly
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical

 

Other requirements

May include travel to East Mids office in Leicester and travel to site.

• A genuine interest in a career in finance or accounting
• Good numeracy and basic IT skills (e.g. Microsoft Excel)
• Strong attention to detail and a methodical approach to work
• Good communication skills, both written and verbal
• A willingness to commit to studying towards the AAT Level 2 Certificate in Accounting alongside the role
• No previous finance experience required - full training and support will be provided

 

About this employer

Morro Partnerships is looking for an enthusiastic and motivated individual to join our Accounts Team as a Finance Assistant apprentice. This is a fantastic opportunity for someone starting out in their finance career to gain hands-on, real-world experience while working towards a nationally recognised qualification. https://morropartnerships.co.uk/ (opens in new tab)  

Company benefits

Pension scheme once probation has been completed Electric car scheme Additional holiday purchases up to 5 days One paid volunteering day

Summary

A great opportunity has come up for the successful candidate to join our friendly team at Great Bridge Dental Care. As a trainee dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress with a view to a full-time vacancy once qualified.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

 

Where you'll work

11 Market Place, Tipton, DY4 7AR  

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.  

Training provider

P.T.P Training  

Training course

Dental Nurse (Level 3)  

What you'll learn 

Course contents

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Administrative skills
• Analytical skills
• Attention to detail
• Communication skills
• Creative
• Customer care skills
• Initiative
• Logical
• Non judgmental
• Number skills
• Organisation skills
• Patience
• Physical fitness
• Presentation skills
• Problem solving skills
• Team working

 

Other requirements

How will you travel to work? One day per week is required at our Walsall training centre.  

About this employer

We are a surgery practice based in the high street of Great Bridge. We have a very strong close team that work well together. We pride ourselves on providing the best care for our patients. We have free parking at the rear of the practice, courses are provided and paid for by the practice.  

Summary 

We are looking for an enthusiastic, organised, and proactive individual to join our Retail Support / Operations Team. This is an exciting opportunity for someone at the start of their career who is eager to learn, build new skills, and gain hands-on experience within a fast-paced and creative business.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

As a company built around art, creativity sits at the heart of everything we do. This role offers a blend of structured administration alongside exposure to creative projects, events, and campaigns that support our galleries and retail teams. As the business continues to grow, you will play a key role in supporting day-to-day operations, helping keep things running smoothly while also getting involved in wider activities that bring our brand to life. You'll be given real responsibility, along with support, training, and mentorship needed to develop your skills and confidence. We are particularly keen to find someone with energy, curiosity, and a positive attitude, someone who wants to get stuck in, contribute ides, and grow into the role over time.

• The role will involve supporting and gradually taking responsibility for the retail purchase order process, including reviewing requests, issuing purchase order numbers, and assisting with related queries, with full training and guidance provided. You will also check invoices against quotes, helping to ensure accuracy and flagging any discrepancies
• You will also support the organisation of events and in-gallery activity by helping coordinate bookings, liaising with suppliers, ensuring key details are recorded and communicated. This could include supporting with elements such as entertainment, collaborations, and networking events, giving you exposure to the creative and customer-facing side of the business.
• A key part of the role will involve helping the team stay organised by supporting planning activities, maintaining timelines, and tracking progress across multiple workstreams. You will play an important role in maintaining accurate data across spreadsheets and systems, managing central trackers, and ensuring information is up to date and reliable.
• You will also support the upkeep of internal systems and content platforms, uploading and organising materials, maintaining artist and campaign content, and ensuring that information is easy for teams to access and use.
• Managing multiple email inboxes will also form part of the role, ensuring timely responses to queries or appropriate escalation where necessary, while supporting the Retail Gallery team with day-to-day enquiries.
• More broadly, you will provide administrative support across the Retail Support team and wider business where needed, particularly during busy periods. You will also be encouraged to contribute ideas and identify ways to improve processes and make day-to-day tasks more efficient.

 

Where you'll work

De Montfort House Europa Way Lichfield Staffordshire WS14 9NW  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P Training  

Training course

Business administrator (Level 3)  

What you'll learn

Course contents 

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required
• Your programme will be delivered online, with the following structure:
• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Creative

 

Other requirements

• We are looking for someone who is highly organised, detail-oriented, and eager to learn.
• You should feel confident managing multiple tasks, communicating with different teams, and taking pride in your work.
• Basic IT skills are important, including familiarity with tools such as Excel and Microsoft Word.
• While previous experience in an administrative role is helpful, it is not essential, we are much more interested in your attitude, energy, and willingness to develop.
• The ideal candidate will bring a positive, can-do attitude and a genuine enthusiasm for learning.
• You will be proactive, reliable, and willing to take initiative, with the confidence to ask questions and get involved.
• You will enjoy working as part of a team, be open to new experiences, and be excited by the opportunity to work in a creative, fast-moving environment.
• A strong interest in building a career and developing new skills is key.

This is more than just an administrative role, it’s an opportunity to learn, grow, and be part of a creative business where no two days are the same. We are looking for someone with energy, ambition, and a strong work ethic who is excited to start their career and develop into a valuable member of the team.  

About this employer

De Montfort Fine Art work very closely with a group of prestigious independent galleries all over the country and this has been an immensely successful across the UK. The key to this successful partnership is the personal touch. De Montfort is a people company, and we feel strongly about the little details that make a big difference. This has led to the introduction of an ever-increasing range of services to strengthen our gallery partnerships, and in turn they rely on us not only for best-selling artwork, but also for a suite of support through marketing material, merchandising guidance, recruitment, sales training and even IT support. https://www.demontfortfineart.co.uk/ (opens in new tab)

Company benefits

Pension Enrolment (If applicable) Company end of year events Employee discount

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to Operations, Sales and Business Support Teams.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Duties include:

• Respond to emails
• Check terms on sales orders
• Resubmit quotes
• Post customer invoices to accounts
• Request PO’s for invoices that need them
• Send posted invoices & copies of job sheets to customers
• Check supplier invoices against closed PO’s
• Process order confirmations
• Generate PI’s from supplier invoices that have been checked against PO’s or job sheets
• Check incoming deliveries for next day
• Chase invoices
• Monthly stock order
• Input credit card statements
• Quote contracts
• Send invoice reminders
• Send H&S update to all staff
• Action price increases
• Process ebay orders
• Pick & pack orders and book with courier
• Book pallet shipments
• Process sales order for drawings returned to office from factory
• Generate data plate & pat test labels for fabrication
• Process returns
• Vehicle/fleet maintenance
• Book training courses
• Assist with accreditations
• Maintain health & safety documents

This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered after discussion with the postholder.  

Where you'll work

CATERLINK UK LTD UNIT 3 HAYWARDS INDUSTRIAL PARK ALDRIDGE WS9 8SR  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required

 

More training information

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis.
• During these sessions, new topics will be taught by your tutor.
• Between sessions, you’ll complete self-study tasks spread throughout the week.
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks.

 

Requirements

Desirable qualifications GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative

 

About this employer

Established in 1997 Caterlink UK Ltd is a provider of service for the catering industry throughout England. What started as a family run business has grown and gained in reputation for delivering quality products and service at reasonable rates. Over the years we have the privilege of working with some of the catering industry’s most reputable companies. The CAD designer team are able to design, supply and install bespoke commercial kitchens using CAD Design Software. Our team of Gas Safe registered engineers ensure all work is compliant giving the end user peace of mind and security. At our Midland based factory we are able to manufacture and supply bespoke stainless steel products, this means the customers’ vision becomes reality with precision and detail. https://www.caterlinkuk.co.uk/ (opens in new tab) Company benefits Established 25 years - Family business & expanding 28 days annual leave including bank holidays and Christmas shutdown. Free onsite parking. Clean working environment. Workplace pension. Hot drinks supplied & kitchen/canteen.