Vacancies

Summary

We are excited to offer a fantastic apprenticeship opportunity at Celebrity Stores for a passionate and driven individual looking to pursue a career in fashion retail and social media. This apprenticeship will be based in Cannock, where you’ll gain hands on experience, develop professional skills and become a key part of the team.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Key responsibilites:

• Customer service
• Merchandising
• Sales
• Social media content
• General housekeeping
• Help run social media pages

 

Where you'll work

22 BROAD STREET CANNOCK WS11 0DA  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

 

Training schedule

• Customer Service Practitioner Level 2
• Functional Skills Maths and English if required

 

More training information

You will have an assigned, dedicated 1-to-1 tutor to support you throughout the apprenticeship. There will be 6 workshops to complete on a monthly basis. All workshops are available online with a full day delivery and at the end of every workshop, each individual will be set work-related tasks to be completed:

• Communication and Personal Development
• Knowing your Customers
• Understanding organisations, systems and resources
• Meeting regulations, role and responsibilities
• Customer Expectations
• Product, Service (Right 1st Time)

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

 

Other requirements

• Dress code all black smart
• Punctuality
• Flexibility with hours as the business requires it

 

About this employer

At Celebrity Stores, we specialise in creating unforgettable prom experiences. We are one of the largest prom shops in the UK base in Cannock, Staffordshire. We are a a passionate team dedicated to helping young people find their dream prom dresses. We pride ourselves on excellent customer service, supportive and fun environment. Join us to be part of our team. http://www.celebritystores.co.uk/ (opens in new tab)  

Company benefits

• Access to ongoing mentoring.
• You’ll also gain hand on experience in fashion retail.

Summary

AJM & Co UK Ltd are looking for a new Accounts Apprentice. You will be studying toward your Professional Accounting Apprenticeship Level 4 qualification.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

This is a hands-on development role supporting the day-to-day core accounting activities across multiple businesses. The successful candidate will receive structured training and support while gaining practical experience within a busy finance function. This is an excellent opportunity for someone looking to build a long-term career in accounting within a growing, multi-entity environment. Reporting to: Finance Manager Key Responsibilities

• Assisting with purchase and sales ledger processing
• Supporting bank reconciliations
• Assisting with accounts payable and receivable
• Supporting month-end procedures
• Learning to prepare and post journals
• Maintaining accurate financial records
• Supporting credit control activities
• Liaising with internal teams and suppliers as required

Location will be moving to, 35-39 Wednesfield Road, Wolverhampton, in around 6 months, site is currently undertaking renovation works.  

Where you'll work

Unit 8 Aspley Close Four Ashes Wolverhampton WV10 7DE  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Professional accounting technician (level 4) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents:

• Collate and analyse financial information, and show how that information can be used most effectively to support value creation within an organisation.
• Apply accounting principles and adhere to legislation to ensure records are accurate and compliant with law or company policy when delivering accounting activities, such as the financial accounting of single entities, limited companies or partnerships or management accounting activities for an organisation.
• Apply professional scepticism when undertaking accounting activities to inform and evaluate decision making on the content of true and fair accounts, being alert to conditions that may indicate possible misstatement of financial information due to error or fraud, establishing the facts sensitively and being aware of unconscious bias.
• Interpret financial information for accounting purposes, such as using judgement to determine the correct way to report or account for transaction or undertaking ratio analysis.
• Participate in or support others with quality improvement activities, for example the improvement of personal working practices.
• Use software packages to assist with accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Deliver accounting tasks with a critical eye to transactions and trends, demonstrating a ‘right first time approach’.
• Use workload management principles to plan, organise and prioritise own tasks, and manage time effectively.
• Use accounting information to add value to the organisation through use of data visualisations, analysis and interpretation, and communicate financial information in a way that facilitates understanding for non-finance stakeholders.
• Communicate accounting information through a variety of media to enable key stakeholders to understand what is required, considering the risks and benefits to the organisation of social media and other digital applications.
• Build and maintain collaborative, professional relationships with internal and external stakeholders to deliver accounting tasks, recognising the importance of equality, diversity and inclusion.
• Collate and analyse financial information, and show how that information can be used most effectively to support value creation within an organisation.
• Apply accounting principles and adhere to legislation to ensure records are accurate and compliant with law or company policy when delivering accounting activities, such as the financial accounting of single entities, limited companies or partnerships or management accounting activities for an organisation.
• Apply professional scepticism when undertaking accounting activities to inform and evaluate decision making on the content of true and fair accounts, being alert to conditions that may indicate possible misstatement of financial information due to error or fraud, establishing the facts sensitively and being aware of unconscious bias. Interpret financial information for accounting purposes, such as using judgement to determine the correct way to report or account for transaction or undertaking ratio analysis.
• Participate in or support others with quality improvement activities, for example the improvement of personal working practices.
• Use software packages to assist with accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Deliver accounting tasks with a critical eye to transactions and trends, demonstrating a ‘right first time approach’.
• Use workload management principles to plan, organise and prioritise own tasks, and manage time effectively.
• Use accounting information to add value to the organisation through use of data visualisations, analysis and interpretation, and communicate financial information in a way that facilitates understanding for non-finance stakeholders.
• Communicate accounting information through a variety of media to enable key stakeholders to understand what is required, considering the risks and benefits to the organisation of social media and other digital applications.
• Build and maintain collaborative, professional relationships with internal and external stakeholders to deliver accounting tasks, recognising the importance of equality, diversity and inclusion

 

Training schedule

• Professional Accounting or Taxation Technician Level 4 Standard
• Relevant workplace training
• Functional Skills if required

 

More training information

Your programme will be delivered in centre at our Walsall Training Centre, with the following structure:

• Candidates will be required to attend PTP’s Walsall Training Centre fortnightly
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Essential qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Level 2 in:

• AAT (grade Pass)

Level 3 in:

• AAT (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

 

Other requirements

• Some prior exposure to an accounts or office environment (e.g. internship, work experience, part time role)
• Experience using Sage or similar accounting software (advantageous)
• Interested in studying towards an AAT Level 4 qualification,
• Strong working knowledge of Microsoft Excel is essential, including Pivot tables and VLOOKUPs
• A genuine interest in pursuing a career in accounting/finance
• Good understanding of basic numerical and financial concepts
• High level of accuracy and attention to detail
• Strong organisational skills and willingness to learn
• Good communication skills and a positive attitude
• Ability to work both independently and as part of a team
• GCSE English (Grade 4 and above) essential
• GCSE Math's (Grade 4 and above) essential
• Other (Level 2) AAT (Grade Pass) essential
• Other (Level 3) AAT (Grade Pass) essential

 

About this employer

AJM & Co UK Ltd and UK Fire Door Training Ltd are part of a group of small, ambitious, and fast-growing companies operating primarily within the fire safety sector. As market leaders in our field, the businesses are focused on significant growth and scaling over the next three to five years. At AJM, we are committed to delivering excellence in every project we undertake. With decades of experience across construction, fire safety, facilities management, and heritage projects, our approach combines technical expertise, innovation, and a client-focused ethos. We pride ourselves on understanding the unique challenges of each project, delivering solutions that are safe, efficient, and sustainable. What we stand for is simple: integrity, quality, and a commitment to exceeding expectations at every stage. https://www.ajm-uk.co.uk/ (opens in new tab)

Summary 

A great opportunity has come up for the successful candidate to join our friendly team at Valley Centre Dental Practice. As a trainee dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress with a view for a full-time vacancy once qualified.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

Where you'll work

92a Eskrett Street, Cannock, Staffordshire, WS12 1AP  

Training 

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.  

Training provider

P.T.P Training  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

Training schedule

NVQ Level 3 in Dental Nursing plus Functional Skills, if required. This apprenticeship standard is currently delivered online  

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Patience

 

Other requirements

How will you travel to work? One day per week is required at our Walsall training centre.  

About this employer

Located in the heart of Hednesford, Staffordshire, Valley Centre Dental Practice has served the community for nearly two decades. As your trusted dentist in Hednesford and the surrounding Staffordshire areas, we are committed to delivering exceptional dental care in a comfortable setting. Our clinic features state-of-the-art facilities and the latest dental technology to ensure top-quality care. Our friendly and professional team is ready to meet your needs, from routine check-ups to more complex treatments. https://vcdp.co.uk/ (opens in new tab)  

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Possible full-time employment to the successful candidate.

Summary

This role provides HR administrative support. The People Administration Apprentice manages employee lifecycle activities, including contracts, onboarding and leavers, ensuring compliance. They support recruitment, DBS checks, employee benefits, HR reporting, system administration and HR queries.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What you'll do at work

• Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements
• Prepare and distribute HR related documents, such as employment contracts, variation of contract letters
• Produce regular management reports
• Support the implementation of systems relating to the function, for example Sage
• Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed
• Support the management of the sponsorship license and records related to sponsorship staff
• Administer employee benefits platform
• Serve as a point of contact for employees regarding HR related questions, concerns, and requests for assistance
• Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution
• Promote a positive work environment and organisational culture by fostering employee engagement and morale
• Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required. Support in right to work checks and DBS applications. Submission of Occupational Health referrals
• Adding new starters to platform. Review of routine employee letters, including probation and invitation letter. Ensuring sickness records, and maternity / paternity records are up to date, e.g. on the sickness absence tracker

 

Where you'll work

Nexus House Aston Cross Business Park, 50 Rocky Lane, Birmingham, B6 5RQ  

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.  

Training provider

P.T.P TRAINING LIMITED  

Training Course

HR Support (Level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course Contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers' expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media e.g phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

 

Training schedule

HR Support Level 3 Apprenticeship Sandard The apprentice will have a dedicated 1-to-1 tutor assigned to have regular meetings. The qualification is delivered through 6 full-day, online, bi-monthly workshops covering the following topics:

• Induction - Business and Understanding
• HR Legislation and Policy
• HR Function
• HR Systems and Processes
• Problem Solving
• Project Management -EPA prep

Following the workshops, the apprentice will work towards the End-Point Assessment (EPA). The EPA consists of two assessment methods:

• Consultative Project
• Professional Discussion

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• IT skills
• Attention to detail
• Organisation skills
• Written & verbal communication
• Time management
• Willingness to learn
• Reliable
• Customer service
• Professional and trustworthy
• Punctual
• Positive attitude
• Open to feedback

 

Other requirements

How will you travel to work?  

Company Benefits:

• Blue light card – We’ll cover your registration fee for the first 2 years (£5), giving you access to discounts across hundreds of retailers and services
• Access to our Employee Assistance Programme - Free, confidential support on a range of topics including mental health, wellbeing, legal advice, and financial guidance
• Access to our Employee Benefits Platform which offers:
• Online GP on demand
• Access to EAP
• Free TAX calculator
• Access to discounts for over 150 retailers
• Detailed information on your pension provider
• Pension Scheme
• Accessible lift in the office for easy access to upstairs

 

About this employer

The Rehability UK Group is a dynamic and innovative family of companies driven by the vision of our founder. We have grown from a base in the West Midlands, where we still have our Head Office in Birmingham, to include services across the Midlands and in both the South East and South West of England and we are now expanding into Northern England. The Rehability UK Community division is focussed on the West Midlands and the M25 corridor. We support over 600 adults across a range of settings and employ around 1200 people across the country. These figures are not static, as the Group continues to develop and open new services. Rehability UK is a leading Specialist Healthcare provider for Mental Health, Learning Disability, Autism, Brain Injury Rehab and Children's Services. Our services and the people who work in them exist to help the people we support to live their best possible lives. They are at the heart of all we do, whether we are working directly with them or working the support teams, such as HR, training and finance. Healthcare isn’t and shouldn’t be a box-ticking exercise. We do the things we do because they add value, practicality, and happiness to the lives of the people we care for. https://www.rehabilityuk.co.uk/ (opens in new tab)    

Summary

A fantastic opportunity has arisen for the right candidate to join our welcoming team at Hillary Street Dental Surgery. As an apprentice dental nurse, you will support the dentist with daily procedures and ensure patients receive excellent care.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Duties will include:

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

 

Where you'll work

1 Hillary Street Walsall WS2 9BP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates
• patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

Training schedule

Dental Nurse (GDC 2023) Level 3 Functional Skills in maths and English, if required. Weekly classroom sessions will be held via online Teams sessions or at PTP's Walsall centre (WS1 1SQ)  

Requirements

Desirable qualifications

GCSE in:

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

 

Other requirements

The successful candidate will be required to have their Hepatitis B vaccinations. Please keep in mind that this vacancy may close prematurely if the right candidate is found.  

About this employer

Established in 1987, Hillary Street Dental Surgery has been a trusted pillar of dental care in our community for over three decades. Founded with a mission to provide exceptional dental services in a compassionate and patient-friendly environment, our practice has continually evolved to meet the needs of our patients. We always aim to provide our patients with a caring and welcoming environment whilst our team have a commitment to providing high-quality care. https://hillarystreetdental.co.uk/ (opens in new tab)  

Summary

To support delivery of personalised learning programmes for 1to1 or small groups. You will be required to deliver personal and social development using outdoor activities, sport, environment, and other social events to monitor and promote positive interactions with peers, staff and the community, both on and off-site.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.   What you'll do at work

• To contribute to the teaching of English, maths and other subjects, principally in small group and one-to-one settings
• Contribute to the KS4 bovational curriculum by delivering agreed programmes
• Contribute to the enrichment curriculum
• Support development to establish learning situations which facilitate the delivery of a curriculum centred on Foundation learning, Functional Skills, Vocational Learning opportunities and Personal and Social Development Skills (PSD)
• Work cooperatively with other staff contributing to different curriculum areas
• Establish and maintain supportive relationships with individual pupils, small groups and parents/carers to ensure they understand and can achieve targets set
• Encourage and promote inclusion in learning situations, ensuring all pupils feel involved with tasks and activities
• Identify and report potential learning difficulties. Assist in the development and implementation of enhanced support to improve learning

 

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship. This apprenticeship is available in these locations:

• SHOOTING BUTTS CENTRE, PENKRIDGE BANK ROAD, RUGELEY, WS15 2UB
• Barn Lane, Albrighton, Wolverhampton, WV7 3AW

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

• Teaching assistant (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course Contents 

• Apply strategies to support and encourage the development of independent learners.
• Adapt communication strategies for the audience and context.
• Apply behaviour management strategies in line with organisational policy.
• Adapt resources to support all learners.
• Communicate with teachers to ensure clarity of the TA’s role.
• Apply teaching strategies to deliver learning activities or interventions.
• Build relationships with learners, teachers, other professionals and stakeholders.
• Comply with legislation, guidance, and procedures for Prevent, safeguarding and health & safety.
• Support the well-being and mental health of learners.
• Observe, record, and report on learners in line with organisational procedures.
• Apply methods of formative assessment.
• Use up to date technology safely, to support learning.
• Encourage safe use of technology by learners.
• Adapt teaching strategies to support all learners (for example, scaffolding, open questioning).
• Identify and respond to pastoral and academic behaviours in learners.
• Provide feedback to learners.
• Apply strategies to support and encourage the development of independent learners.
• Adapt communication strategies for the audience and context.
• Apply behaviour management strategies in line with organisational policy.
• Adapt resources to support all learners.
• Communicate with teachers to ensure clarity of the TA’s role.
• Apply teaching strategies to deliver learning activities or interventions.
• Build relationships with learners, teachers, other professionals and stakeholders.
• Comply with legislation, guidance, and procedures for Prevent, safeguarding and health & safety.
• Support the well-being and mental health of learners.
• Observe, record, and report on learners in line with organisational procedures.
• Apply methods of formative assessment.
• Use up to date technology safely, to support learning.
• Encourage safe use of technology by learners.
• Adapt teaching strategies to support all learners (for example, scaffolding, open questioning).
• Identify and respond to pastoral and academic behaviours in learners.
• Provide feedback to learners.

 

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.  

More training information

Initial training will be at PTP in Walsall, and further training will be in Rugeley.  

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Creative
• Non judgemental
• Patience

 

Other requirements

• Passing a Disclosure and Barring Service (DBS) check.

 

About this employer

JP Alternative Education is an independent school in Rugeley, Staffordshire, designed to support students who struggle with mainstream education through tailored programs and outdoor activities. Educational Approach JP Alternative Education focuses on engaging and nurturing students through a variety of outdoor activities and personalized learning experiences. The school aims to raise self-esteem and provide a supportive environment for students who may not thrive in traditional educational settings. They offer a full curriculum for Key Stage 2 and 3 students, along with targeted support for Key Stage 4 students in core subjects like English and Math, as well as vocational qualifications in areas such as Motor Vehicles, Construction, and Hospitality.

Summary

Working in the Corporate Sales division, the role incorporates various administrative tasks associated with customer servicing large customers.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

The role includes:

• Contacting customers for purchase order numbers
• Analysing data to produce customer Key Performance Indicators (KPI) reports
• Checking prices and raising discrepancies
• Customer invoice queries
• Raising our purchase order numbers
• Cover for reception calls

 

Where you'll work

Fradley Distribution Park Wood End Lane Fradley Park Lichfield Staffordshire WS13 8NE  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

• Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Functional Skills in maths and English, if required

Online delivery with workshops on:

• Self awareness
• Managing performance
• Communication and time management
• The organisation and the value of your skills
• Stakeholders
• Presentation skills
• Business fundamentals and regulations
• Policies and decision making
• Project management

 

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

 

About this employer

Founded in 1994, Palletways UK is the UK’s largest express palletised freight network. With over 115 member depots strategically positioned across the UK and Ireland. They are unrivalled in their ability to connect your business to your customer’s needs. Their growing pallet network now delivers over 25,000 pallets every day. They combine both their resources and connections to ensure goods are delivered fast and efficiently, leaving their customers to focus on growing and managing their businesses. With industry-leading customer satisfaction levels, they are the pallet delivery partner of choice for hundreds of businesses across Europe. Working side by side with their members, they aim to be the leading International pallet delivery network service provider. Beyond their commitment to high quality pallet delivery, they’re dedicated to eradicating smuggling and people trafficking. Using a comprehensive range of measures for all consignments, including vehicle scanning and sniffer dogs, they work closely with the relevant authorities to ensure all laws are upheld and security is maintained to protect network members and customers alike. Palletways UK Limited is Palletways largest domestic network, with one national hub and 4 regional hubs strategically placed around the UK to ensure efficiency and fewer miles travelled for your freight. Palletways runs 8 owned operations located in Birmingham, Bournemouth, Bristol, Cardiff, Edinburgh, Livingston, London and Milton Keynes. https://www.palletways.com/ (opens in new tab)

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to Operations, Sales and Business Support Teams.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

We can offer an apprentice valuable skills within each of our three main departments providing valuable skills within all aspects of business administration

• Sales (including marketing)
• Business support (including accounts and HR)
• Operations (Including installation and aftersales)

  The apprentice position would be working in each of the departments, giving the candidate experience of working in staff teams, liaising with other suppliers as well as working with the general public. We have an established team, who would provide support for the candidate to reach their full potential and identify which area of business they enjoy, with an aim for them to further their career. DW Windows have successfully recruited and supported apprentices in the past, who have been offered further employment once the apprenticeship ends. Sales Support Assistant - To generate sales:

• To work in a busy sales office answering incoming calls and making outbound calls to generate great sales leads
• Book home sales appointments on our CRM system for the sales representatives to attend
• Assist in calculating quotations and price guides for Windows and Doors for our residential customers, provide quotations to customers both verbally and written
• Meet and greet customers in the showroom and provide sales information on our products and services
• Understand the importance of marketing in generating sales

Business Support Assistant - To provide full business support in finances and HR:

• To ensure all financial matters relating to the company are accurately completed and recorded on the Sage50 accounts management system
• To ensure all customer payments are managed accurately. Manage supplier accounts and creditor invoices
• Assist the business support coordinator to process the company payroll in liaison with the company accountant
• Take customer payments daily and perform banking for the business
• Ensure the customer CRM system is maintained

Operations Support Assistant: Our aim is to complete all installations on time, to a high standard with a "right first time" approach. Our Operations Support Team are desk based, supporting our surveyors, installers and service engineers to make this happen. Our Operations Department consists of three sub departments:

• Planning Team
• Live Installations Team
• Aftersales Team

The Role - To provide a full installation service through to completion. Working in this department means being trained in all three areas with a view of specialising in one. This role involves liaising with customers, installers, surveyors and suppliers sometimes dealing with challenges.

• Supporting the department in planning and co-ordinating all installations, this will mean liaising with installers to support them with live installations
• Supporting the department in co-ordinating all aftersales calls, this will mean liaising with the service engineers to support them with in-guarantee calls
• Ensuring installations are ready and all information and stock is ready for the fitting teams with clear and transparent instructions
• Ordering products from suppliers
• Working closely with the warehouse team to ensure deliveries have been received and in time for installations
• Liaising with customers to ensure that the install is completed to full satisfaction
• Provide an excellent level of customer service and influence the wider team to achieve the same

 

Where you'll work

8 Meadow Lane Coseley Bilston WV14 9NQ  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required

 

More training information

Your programme will be delivered online, with the following structure:

• 9 Workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week.
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Creative
• Initiative

 

Other requirements

As this role involves working in HR, confidentiality and trust are essential elements of this role. You must have good organisation, communication, and time management skills as well as a proactive and methodical approach with an attention to detail. A good understanding of Word, Excel and Outlook is also essential.  

About this employer

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We are a local Wolverhampton installer, and we work on both domestic & commercial properties all over the West Midlands, Staffordshire and Shropshire. Here at DW Windows we would like to think that we are different to any other double-glazing company. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind. Our business has grown to where it is today through satisfied customers recommending us and complementing our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for our customers complete peace of mind. We provide our deposit protection insurance, and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our prices. Our showroom in Coseley has 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom. We have been trading for 20 years and are a leader in window and door installation throughout the West Midlands. https://dwwindows.co.uk/ (opens in new tab)

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing general administrative support to Operations, Sales and Business Support Teams. This role will predominantly support Data Technicians and operations.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Provide general administrative and clerical support to ensure efficient office operations
• Manage incoming and outgoing correspondence (emails, phone calls, mail, etc.)
• Maintain and update company records, databases, and filing systems (both digital and physical)
• Schedule and coordinate meetings, appointments, and travel arrangements
• Assist in the preparation of regularly scheduled reports or presentations
• Order and maintain office supplies and equipment; liaise with suppliers as needed
• Support team members with administrative tasks and project coordination
• Handle data entry and maintain accuracy in documentation and record-keeping
• Greet visitors and provide general support to clients and staff
• Making phone calls and providing excellent customer service

 

Where you'll work

Unit A Willow Drive, Annesley Nottingham NG15 0DP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Standard
• Relevant workplace training
• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Organisation skills
• Logical
• Team working
• Patience
• Enthusiasm to achieve & learn

 

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better. At DSL, we believe the small things make the biggest difference. A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home. For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring. https://dsl.co.uk/ (opens in new tab) Company benefits At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to Operations, logistics and Business Support Teams. This role will be predominantly supporting the logistics department.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Provide general administrative and clerical support to ensure efficient office operations
• Manage incoming and outgoing correspondence (emails, phone calls, mail, etc.)
• Maintain and update company records, databases, and filing systems (both digital and physical)
• Schedule and coordinate meetings, appointments, and travel arrangements
• Assist in the preparation of regularly scheduled reports or presentations
• Order and maintain office supplies and equipment; liaise with suppliers as needed
• Support team members with administrative tasks and project coordination
• Handle data entry and maintain accuracy in documentation and record-keeping
• Greet visitors and provide general support to clients and staff
• Making phone calls and providing excellent customer service

 

Where you'll work

Unit A Willow Drive, Annesley Nottingham NG15 0DP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Standard
• Relevant workplace training
• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Organisation skills
• Logical
• Team working
• Patience
• Enthusiasm to achieve & learn

 

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better. At DSL, we believe the small things make the biggest difference. A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home. For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring. https://dsl.co.uk/ (opens in new tab) Company benefits At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.

Summary

HR Professionals are responsible for managing HR queries and providing guidance on a variety of HR processes, from routine to intricate tasks. They take ownership of advising managers on HR matters, ensuring alignment with company policies and legal regulations. This is crucial to maintain compliance and mitigate potential legal risks.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Understand the structure of the organisation
• Understand of HR legislation and the HR policy framework of the organisation
• Understand the role and focus on HR within the organisation
• Understand the systems, tools and processes used in the role, together with standards to be met, including the core HR systems used by the organisation
• Deliver excellent customer service on a range of HR queries and requirements
• Use sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions
• Deal effectively with colleagues within the team and HR to achieve results
• Identify opportunities to improve HR performance and service
• Maintain required HR as part of services delivered
• Keep up to date with business changes and HR policy changes relevant to the role

 

Where you'll work

Unit A Willow Drive, Annesley Nottingham NG15 0DP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

HR support (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

 

Training schedule

• Level 3 HR Support Apprenticeship Standard
• Apprentices without Level 2 maths or English may need to achieve this prior to taking the end point assessment
• The EPA consists of two assessment methods: Consultative Project, Professional Discussion

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Organisation skills
• Logical
• Team working
• Patience
• Enthusiasm to achieve & learn

 

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better. At DSL, we believe the small things make the biggest difference. A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home. For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring. https://dsl.co.uk/ (opens in new tab) Company benefits At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.