Vacancies

Summary

Work

What you'll do at work

• Responsible for tendering our customers' data to suppliers
• Prioritising incoming workloads
• Ensuring data entry and validation are completed within timescales on the CRM system
• Following up with suppliers outside SLAs
• Ensure prices are delivered within the timescale with a high level of accuracy and minimum error
• Understanding the end-to-end customer journey and of the Sales Process
• Effective and organised use of Admin Systems to store documents appropriately
• Communication with the team about ongoing deals status
• Maintaining awareness of industry and company knowledge

• Be able to demonstrate an excellent level of organisational skills
• Clear and effective communication to answer customer enquiries and collaborate with team members
• Can work on your own initiative to meet deadlines
• Adaptable and Flexible to ensure the business operates effectively
• Willingness to take responsibility for the quality and timeliness of work
• Be customer-focused with an emphasis on the customer needs and go beyond basic service expectations to help implement solutions
• Excellent communication skills - both written and oral
• Team player - someone who encourages team unity through sharing information and expertise

Where you'll work

Ventura Park Road Tamworth B78 3HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Summary

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Learning all aspects of the role of an accountant.
• Bookkeeping
• Using accounting software like Xero & QuickBooks
• Developing to produce personal tax returns, and in time basic sets of accounts
• Processing payroll for a small number of clients
• Supporting the rest of the team with contacting clients, filing tax returns online
• Potentially maintain our social media presence
• Helping support the team with regards AML checks on clients

Where you'll work

84-90 Market Street Hednesford Cannock WS12 1AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Assistant accountant (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

• Assist with the investigation and response to financial information queries.
• Record and analyse financial data using the organisation’s standard tools and processes.
• Apply double entry bookkeeping and accounting standards to process financial documents, generate financial statements and report financial information to users of accounts.
• Assist with production of accurate financial information for the preparation of accounts.
• Reconcile financial data, such as, preparation of reconciliations or review of reconciliations.
• Investigate, resolve or escalate transactional queries and errors within their remit as appropriate.
• Develop and maintain effective working relationships with stakeholders.
• Communicate financial information in a way that non-finance stakeholders can interpret and understand.
• Utilise digital skills to present key financial information using finance and accounting software and applications.
• Use software packages to assist with basic accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Communicate using varying approaches and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Assist with the investigation and response to financial information queries.
• Record and analyse financial data using the organisation’s standard tools and processes.
• Apply double entry bookkeeping and accounting standards to process financial documents, generate financial statements and report financial information to users of accounts.
• Assist with production of accurate financial information for the preparation of accounts.
• Reconcile financial data, such as, preparation of reconciliations or review of reconciliations.
• Investigate, resolve or escalate transactional queries and errors within their remit as appropriate.
• Develop and maintain effective working relationships with stakeholders.
• Communicate financial information in a way that non-finance stakeholders can interpret and understand.
• Utilise digital skills to present key financial information using finance and accounting software and applications.
• Use software packages to assist with basic accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Communicate using varying approaches and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.

Training schedule

• Every two weeks, you will attend a 3-hour live online classroom session.
• During these sessions, new topics will be taught by your tutor.
• You’ll also be expected to complete an additional 3 hours of coursework related to the session.
• Between sessions, you’ll complete self-study tasks using the BPP and Kaplan platforms, spread throughout the week.

Requirements

Essential qualifications

• Mathematics (grade C/4 or above)

Desirable qualifications

• English (grade C/4 or above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Initiative
• Good maths skills
• Strong ability with Microsoft

Other requirements

About this employer

http://Bradleys-ltd.co.uk (opens in new tab)

Company benefits

Summary

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Where you'll work

BESCOT ESTATE BLOCK D WODEN ROAD WEST WEDNESBURY WS10 7SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Engineering operative (level 2)

Understanding apprenticeship levels (opens in new tab)

Training schedule

More training information

Requirements

Essential qualifications

• English (grade 3/D and above)
• Maths (grade 3/D and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Team working
• Positive work ethic
• Punctuality
• Literacy skills & Maths

Other requirements

About this employer

http://www.complexcoldforming.com/ (opens in new tab)

After this apprenticeship

Summary

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Sales invoice creation
• Purchase invoice posting onto ledger
• Price checking of purchase invoices
• Submission of rebate claims with manufacturers
• Reconciliation of supplier statements to purchase ledger

Where you'll work

Unit 1 Kingsbury Link Trinity Road Kingsbury Tamworth B78 2EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Assistant accountant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Training schedule

• Every two weeks, you will attend a 3-hour live online classroom session
• During these sessions, new topics will be taught by your tutor
• You’ll also be expected to complete an additional 3 hours of coursework related to the session
• Between sessions, you’ll complete self-study tasks using the BPP and Kaplan platforms, spread throughout the week

Requirements

Essential qualifications

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working

About this employer

https://www.renuvo.co.uk (opens in new tab)

Company benefits

Summary

Work

What you'll do at work

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

Address

Training

Training Course

What you'll learn

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.
• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

Training Schedule

• NVQ Level 3 in Dental Nursing Functional Skills, if required
• Functional Skills in Maths and English, if required

Requirements

Desirable Qualifications

• English (grade C/4 and above)
• Maths (grade C/4 and above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other Requirements 

About this employer

Summary

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assisting the dentist during dental procedures
• Maintaining a clean and sterile environment in the dental surgery
• Preparing and sterilising instruments and equipment
• Provide chairside assistance to the dentist
• Process dental X-Rays
• Manage patient records accurately
• Be able to work independently and as part of a team
• Strong communication skills
• Strong patient care skills with a compassionate approach
• Ability to communicate effectively with patients of all ages.
• Exceptional organisational skills to manage multiple tasks efficiently

Where you'll work

1 New Inn Lane Stoke on Trent ST4 8HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Dental nurse (GDC 2023) (level 3)

Understanding apprenticeship levels (opens in new tab)

Training schedule

• Dental Nurse Level 3 Apprenticeship Standard
• Functional Skills may be required if necessary

Requirements

Desirable qualifications

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Communication skills
• Creative
• Customer care skills
• Initiative
• Organisation skills
• Patience
• Problem solving skills
• Team working

Other requirements

Summary

Work

What you'll do at work

• Taking customer phone calls
• Sending invites for google meetings via links
• Taking notes in remote meetings
• Sending clients requests for google reviews
• Sending proposals to clients
• Follow up call to clients
• Send a checklist for accounts and VAT
• Bookkeeping for your client
• Answer and address any bookkeeping queries

Where you'll work

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training course

Assistant accountant (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

• Assist with the investigation and response to financial information queries.
• Record and analyse financial data using the organisation’s standard tools and processes.
• Apply double entry bookkeeping and accounting standards to process financial documents, generate financial statements and report financial information to users of accounts.
• Assist with production of accurate financial information for the preparation of accounts.
• Reconcile financial data, such as, preparation of reconciliations or review of reconciliations.
• Investigate, resolve or escalate transactional queries and errors within their remit as appropriate.
• Develop and maintain effective working relationships with stakeholders.
• Communicate financial information in a way that non-finance stakeholders can interpret and understand.
• Utilise digital skills to present key financial information using finance and accounting software and applications.
• Use software packages to assist with basic accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Communicate using varying approaches and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.
• Assist with the investigation and response to financial information queries.
• Record and analyse financial data using the organisation’s standard tools and processes.
• Apply double entry bookkeeping and accounting standards to process financial documents, generate financial statements and report financial information to users of accounts.
• Assist with production of accurate financial information for the preparation of accounts.
• Reconcile financial data, such as, preparation of reconciliations or review of reconciliations.
• Investigate, resolve or escalate transactional queries and errors within their remit as appropriate.
• Develop and maintain effective working relationships with stakeholders.
• Communicate financial information in a way that non-finance stakeholders can interpret and understand.
• Utilise digital skills to present key financial information using finance and accounting software and applications.
• Use software packages to assist with basic accounting tasks in line with cyber and data security requirements, using data securely and safely, including backing up data.
• Communicate using varying approaches and different media methods with an appreciation of the risks and benefits to the business of social media and other digital applications.

Training Schedule

• Every two weeks, you will attend a 3-hour live online classroom session.
• During these sessions, new topics will be taught by your tutor.
• You’ll also be expected to complete an additional 3 hours of coursework related to the session.
• Between sessions, you’ll complete self-study tasks using the BPP and Kaplan platforms, spread throughout the week.

Requirements

Essential qualifications

Desirable qualifications

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Other requirements

About this employer

http://www.mathewstephen.co.uk (opens in new tab)

Company benefits

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

Summary

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Prepare and package rug samples ready for daily Royal Mail dispatch
• Follow up with customers by phone and email to confirm receipt, offer help, and convert interest into orders
• Keep the samples area impeccably organised and well-stocked

• Receive deliveries, check goods, and prepare rugs for dispatch
• Wrap and package rugs securely, booking shipments through the DHL web portal
• Keep the warehouse tidy, safe, and efficient

Where you'll work

Unit 1 Gregston Industrial Estate Birmingham Road Oldbury West Midlands B69 4EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• Customer Service Level 2 Standard
• Relevant workplace training
• Functional Skills if required

Requirements

Desirable qualifications

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Non judgemental

Other requirements

About this employer

https://www.rugcouture.com/ (opens in new tab)

Company benefits

Summary

Work

What you'll do at work

• Supporting children with their day-to-day activities
• Offering care and understanding to children
• Planning and implementing educational activities throughout the week
• Speaking to parents about their child's day and their development
• Working as part of a busy, effective team
• Helping children to settle using appropriate support and care
• General housekeeping duties

Where you'll work

Training

Training Course

What you'll learn

• Recognise when a child or a colleague is in danger or at risk of abuse and act to protect them in line with safeguarding policy and procedure.
• Apply legislation, policy and procedure to protect the health, safety and wellbeing of children in the setting (for example, food safety, diets, starting solid food, allergies, COSHH, and accidents, injuries, and emergencies).
• Apply the principles of risk assessment and risk management within documentation and practice.
• Teach children to develop skills to manage risk and maintain their own and others safety.
• Use a range of communication methods, including technology, with other professionals to meet the individual needs of the child.
• Develop and maintain effective professional, collaborative relationships with others involved in the education and care of the child.
• Undertake the role and responsibilities of key person.
• Recognise and apply theories of attachment to develop effective relationships with children.
• Provide sensitive and respectful personal care for children from birth to 5 years.
• Advocate for all children’s needs, including children which require SEND or EAL support.
• Promote and facilitate children’s interpersonal communication to develop their social interactions and relationships.
• Support children to develop a positive sense of their own identity and culture.
• Support children to understand and respond to their emotions and make considered choices about their behaviours.
• Assess the responsiveness of the environment for effective child-centred experiences in line with curriculum requirements.
• Create inclusive, child-centred, dynamic, innovative, and evolving physical environments both indoors and outdoors.
• Create inclusive and supportive emotional environment that enables the child to feel safe, secure, respected and experience a sense of wellbeing; maintaining and prioritising the individual child’s voice.
• Apply strategies that support children’s ability to manage change, transition, and significant events.
• Analyse observation evidence to assess and plan holistic individual learning based on a comprehensive understanding of the child’s needs and interests.
• Facilitate and support child-centred opportunities and experiences based on the setting's curriculum and pedagogy.
• Provide adult led opportunities and experience based on the setting's curriculum and pedagogy.
• Use reflection to develop themselves both professionally and personally.
• Recognise when a child or a colleague is in danger or at risk of abuse and act to protect them in line with safeguarding policy and procedure.
• Apply legislation, policy and procedure to protect the health, safety and wellbeing of children in the setting (for example, food safety, diets, starting solid food, allergies, COSHH, and accidents, injuries, and emergencies).
• Apply the principles of risk assessment and risk management within documentation and practice.
• Teach children to develop skills to manage risk and maintain their own and others safety.
• Use a range of communication methods, including technology, with other professionals to meet the individual needs of the child.
• Develop and maintain effective professional, collaborative relationships with others involved in the education and care of the child.
• Undertake the role and responsibilities of key person.
• Recognise and apply theories of attachment to develop effective relationships with children.
• Provide sensitive and respectful personal care for children from birth to 5 years.
• Advocate for all children’s needs, including children which require SEND or EAL support.
• Promote and facilitate children’s interpersonal communication to develop their social interactions and relationships.
• Support children to develop a positive sense of their own identity and culture.
• Support children to understand and respond to their emotions and make considered choices about their behaviours.
• Assess the responsiveness of the environment for effective child-centred experiences in line with curriculum requirements.
• Create inclusive, child-centred, dynamic, innovative, and evolving physical environments both indoors and outdoors.
• Create inclusive and supportive emotional environment that enables the child to feel safe, secure, respected and experience a sense of wellbeing; maintaining and prioritising the individual child’s voice.
• Apply strategies that support children’s ability to manage change, transition, and significant events.
• Analyse observation evidence to assess and plan holistic individual learning based on a comprehensive understanding of the child’s needs and interests.
• Facilitate and support child-centred opportunities and experiences based on the setting's curriculum and pedagogy.
• Provide adult led opportunities and experience based on the setting's curriculum and pedagogy.
• Use reflection to develop themselves both professionally and personally.

Training schedule

• Early Years Educator - Level 3 Apprenticeship Standard
• Functional Skills if required

Requirements

Desirable Qualifications

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other requirements

About this employer

Summary

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Managing the day-to-day running of the office in a calm, organised manner
• Acting as a first point of contact for service users and families, showing empathy, professionalism, and patience
• Handling calls and correspondence with courtesy, ensuring queries are managed effectively
• Maintaining accurate records, databases, and files with strict attention to confidentiality
• Preparing reports, documents, and assessments as needed
• Coordinating schedules, meetings, and appointments to keep the service running smoothly
• Providing flexible admin support to colleagues across the organisation

Where you'll work

THE ENTERPRISE HUB 34 GREEN LANE WALSALL WEST MIDLANDS WS2 8HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

About this employer

https://5careservices.co.uk/ (opens in new tab)

Company benefits

Summary

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Automatic Saw Work
• Colour Coding/Measuring/Weighing Out/Counting Out
• Computer Work
• General Machine Setting & Loading
• Fork Lift Truck Driving If/When Old Enough For Licence
• Driving If/When Old Enough For Company Van
• Marking Of Materials/Components
• First Off Inspection/Buddy Check Inspections
• Use Of Verniers/Micrometres/Shadow Graphs/Gauges

Where you'll work

Unit 1 Neptune Industrial Estate Owen Road Willenhall WV13 2PZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

Training course

Lean manufacturing operative (level 2)

Understanding apprenticeship levels (opens in new tab)

Training schedule

• Lean Manufacturing Operative Level 2 qualification
• Functional Skills if required

Requirements

Desirable qualifications

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Creative
• Initiative

Other requirements

About this employer

https://www.riostainless.co.uk/ (opens in new tab)

What You'll Do At Work:

• Using hand tools to take apart and clean down equipment for investigation and fault finding
• Operating standard traditional milling and lathe machinery
• Undertaking grinding machine operations
• Troubleshooting
• Carrying out Quality Control and checking parts are accurate to drawings
• Drilling (pedestal m/c) operations
• Undertaking general housekeeping duties
• Conforming to health and safety practices

Where You'll Work:

Training Course

• Engineering operative (level 2)

  Understanding apprenticeship levels (opens in new tab)

Training Schedule

Requirements 

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Non judgemental
• Patience
• Physical fitness

Other requirements

About this employer

https://www.rjmechanicalsolutions.co.uk/ (opens in new tab)

Company benefits