Duties to Include
An excellent opportunity has arisen for an apprentice to work for emh in the Customer Services Centre, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration. No two days are the same, you will learn ‘on the job’. We don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Principal Duties and Responsibilities:- To deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.
- To employ a high standard of customer care in all customer contacts, internal and external.
- To provide administrative support as required.
- Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base.
- Interpret repair queries and respond within set guidelines including instructions to contractors.
- Tenant arrears – sending standard letters as generated by Orchard in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.
- Deal with lettings queries as appropriate for the LA region.
- To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date.
- To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.
- To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.
- Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group based staff.
- To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying, faxing and stationery management.
- Work effectively with other team members to meet deadlines and provide excellent customer service.
- Maintain strong links and working relationships with internal customers.
- Promote and lead by example on equality, diversity and inclusion.
- Contribute to improving and implementing new/revised processes.
- Ensure adherence to data security and protection policies and processes.
- To uphold the vision and values of the emh group and emh homes.
- To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
- To ensure a safe working environment in accordance with Health and Safety Regulations.
- To attend fire drills and staff meetings.
- To attend training events as required.
- To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer.
- To respect the confidential nature of personal information.
- To recognise and promote emh group’s Equality and Diversity Strategy.
The training you will be getting
- Level 2 Customer service practitioner
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (Grade 4 and above) desirable
- GCSE Math's (Grade 4 and above) desirable
Other Requirements
About the Company
With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Address
Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JPDisability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Vacancy Features
Job Category | Customer Service |
Salary/Rate | £22,222.20 a year |
Type | Apprenticeship |
Contract Length | 18 Months |
Start Date | June 2025 |
Job Reference | VAC1000317892 |
Training Provider | PTP Training |
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sens...
Duties to Include
Principal Duties and Responsibilities:- Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date
- Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required
- Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements
- Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them
- Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc.
- Liaise with tenants and other data subjects on queries or concerns relating to data protection requests
- Scan, photocopy and maintain documents in line with data protection guidelines
- Deal with basic office management such as stationery supplies and post
- Use the IT systems to maintain records as required
- Always maintain confidentiality and handle all information in accordance with the Data Protection Policy
- Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate
- Work effectively with other team members to meet deadlines and provide excellent customer service
- Maintain strong links and working relationships with internal customers
- Promote and lead by example on equality, diversity and inclusion
- Contribute to improving and implementing new/revised processes
- Ensure adherence to data security and protection policies and processes
- To uphold the vision and values of the emh group and emh homes
- To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
- To ensure a safe working environment in accordance with Health and Safety Regulations
- To attend fire drills and staff meetings
- To attend training events as required
- To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
- To respect the confidential nature of personal information
- To recognise and promote emh group’s Equality and Diversity Strategy
The training you will be getting
- Business Administrator Level 3 Apprenticeship Standard
- Functional skills in maths and English if required
- Internal relevant training courses as required for the job
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (Grade 4 and above) desirable
- GCSE Maths (Grade 4 and above) desirable
Other Requirements
About the Company
emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Address
Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JPDisability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Vacancy Features
Job Category | Business Administration Apprentice |
Salary/Rate | £22,222.20 a year |
Type | Apprenticeship |
Contract Length | 18 Months |
Start Date | June 2025 |
Job Reference | VAC1000319131 |
Training Provider | PTP Training |
An excellent opportunity has arisen for an apprentice to work for emh in the Governance, Risk and Assurance Team, based in our Coalville office. Undertake all aspects of administration as required to ...
Duties to Include
- Carry out all work activities in a manner which maintains the well-being of self and others in compliance with the Health and Safety at Work Act 1974
- Responsible for ensuring that stored water is evacuated from the tools in line with Legionella requirements and the Tool Evacuation log is maintained
- Identify potential tool breakdown issues and report to relevant department in order to decrease the downtime of tools e.g., hot runners, water fittings, core fittings and electrical connections tool wear and damage
- Ability to complete basic machining tasks using milling machines, lathes, and general hand tools where required
- Basic benching ability to bring injection moulding tools back to production standard when required
- Ability to record and maintain data to achieve manufacturing metrics
- Ensure high standards of cleanliness and housekeeping at all times
- Ensure that all lifting tackle in use has the correct colour tie attached, non-compliant equipment to be quarantined and reported
- Carry out tooling TPM's in line with the schedule laid out and maintain the TPM database
- Ensure high standards of cleanliness and housekeeping at all times being responsible for correct storage and validating that 5S cleaning and inspection of equipment is completed to the standard
The training you will be getting
Toolmaking Pathway Applicants will need grade 5 in GCSE in both maths and English for this standard Training units:- Level 2 Engineering Operative
- Assembling and testing fluid power systems
- Wiring and testing electrical equipment and circuits
- Preparing and using lathes for turning operations
- Preparing and using milling machines
- Producing mechanical engineering drawings using a CAD system
- Conducting business improvement activities
Desired skills and personal qualities
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- GCSE English (Grade 4 and above) essential
- GCSE Maths (Grade 4 and above) essential
Other Requirements
The applicant will need to hold a full drivers licence to be able to travel between sites.About the Company
WHS Plastics successfully operates in a highly competitive global marketplace, partnering with major international companies in a variety of market segments including automotive, electronics, extrusion, industrial, off highway, packaging, metal pressings and hygiene products. We have a strong UK footprint supporting some of the UK's biggest brands along with an overseas facility supplying blue chip global companies. The core of our business is the design and manufacturing of injection mouldings ranging from high quality functional parts, to complex assemblies featuring added value elements such as painting and foiling processes, for both interior and exterior automotive components. To complement these skills, we advise customers on material choices, the use of technical polymers and recyclable materials. We also manufacture high quality injection moulding tools, assembly equipment and a wide range of metal pressings. When dealing with customers we always deliver measurable benefits to differentiate our offerings from the competition.Address
Water Orton Lane Minworth, Sutton Coldfield, West Midlands, B76 9BGVacancy Features
Job Category | Engineering |
Salary/Rate | £15,704 a year |
Type | Apprenticeship |
Contract Length | 18 Months |
Start Date | July 2025 |
Job Reference | VAC1000320329 |
Training Provider | PTP Training |
We are looking for an apprentice to learn general engineering skills in order to become a qualified toolmaker for plastic mould tools. This person must have good attention to detail, will be an enthus...
Duties to Include
- To support the Treasury/Finance Department
- Help with reconciliations
- Liaising with our galleries in supporting them with queries
- Working on our ERP System which is Microsoft Dynamics
- Have some good Excel skills
- Supporting month end processes and procedures
The training you will be getting
- AAT Level 2 Foundation in Accounting
- Functional skills in math's and English, if required
- Classroom sessions one day every other week at PTP Training’s Walsall Centre
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Self-motivated
- Willing to learn
- Positive attitude
- Good understanding of Excel
- Positive phone manner
Qualifications
- GCSE English (Grade 4/C and above) desirable
- GCSE Maths (Grade 4/C and above) desirable
About the Company
We work very closely with a group of prestigious independent galleries all over the country and this has been an immensely successful across the UK. The key to this successful partnership is the personal touch. DeMontfort is a people company and we feel strongly about the little details that make a big difference. This has led to the introduction of an ever-increasing range of services to strengthen our gallery partnerships, and in turn they rely on us not only for best-selling artwork, but also for a suite of support through marketing material, merchandising guidance, recruitment, sales training and even IT support.Address
De Montford House, Europa Way, Lichfield, Staffordshire, WS14 9NWCompany Benefits
25 days holiday + bank holidays Employee benefit programme
Vacancy Features
Job Category | Accounting |
Salary/Rate | £14,722.50 a year |
Type | Apprenticeship |
Contract Length | 14 Months |
Start Date | July 2025 |
Job Reference | VAC1000321613 |
Training Provider | PTP Training |
De Montfort Fine Art are the UK’s leading international publisher of original paintings and collectable limited editions. We also have an expanding network of Galleries under the name Clarendon Fine...
Duties to Include
Your day-to -day job role will include:- Assembling and building products.
- Carrying out product maintenance and repairs.
- Picking and packing orders to be dispatched.
- Checking customer returns and re-boxing.
- Assisting with customer product demonstrations and set-up.
- Checking and counting stock levels.
- Other varied and adhoc warehouse tasks.
- Using an order pick list, collecting products off shelves and packaging them with a courier label ready to be collected later in the day.
- Assembling products from kit form and packaging them ready to be sold directly to the customer.
- Assisting with a face-to-face customer assessment within the showroom in the form of attaching a product such as wheelchair power attachment and/or customising a product.
- Being involved in new product development and prototypes, working with our engineer to improve and develop them ready to be mass-produced.
- Booking in customer returns, checking them over and either fixing or re-boxing ready to be re-sold.
- General moving and lifting of products and boxes onto racking with the use of ladders and scissor lift.
- Being proactively involved in H&S to ensure a safe working environment for all.
- Being involved in workplace layout to improve efficiency and effectiveness.
- Problem-solving on a ‘never-ending improvement’ basis.
The training you will be getting
- Apprenticeship Standard - Lean Manufacturing Operative Level 2.
- Functional Skills if required.
- Relevant Workplace Training.
Desired skills and personal qualities
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Creative
- Initiative
Qualifications
- GCSE or equivalent English (Grade 4) desirable
- GCSE or equivalent Maths (Grade 4) desirable
About the Company
Invictus Active is based in Wolverhampton within a brand new unit and showroom supplying a range of equipment for wheelchair users, to enable anyone to be as active and healthy as possible to enjoy life. We have our own range of unique products that are assembled in-house and ship many others daily, with sales through our website and customer showroom visits. Established since 2015 Invictus Active are a small growing team continuing looking to evolve and look for new opportunities with a fresh and exciting working environment.Address
Unit 28, Four Ashes Enterprise Centre, Latherford Close, Wolverhampton, WV10 7BYVacancy Features
Job Category | Manufacturing |
Salary/Rate | £15,470 a year |
Type | Apprenticeship |
Contract Length | 18 Months |
Start Date | July 2025 |
Job Reference | VAC1000321939 |
Training Provider | PTP Training |
Invictus Active are looking for a LEAN Manufacturing Apprentice to join their team. This hands-on role includes assembling and maintaining products, picking and packing orders, handling returns, and s...
Duties to Include
- Assisting the dentist chairside
- Updating client records
- Cleaning and decontamination of tools and surgery
- Reception duties
- General admin duties
The training you will be getting
- Dental Nurse GDC Level 3
- Functional Skills if required
Desired skills and personal qualities
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Logical
- Non judgemental
- Number skills
- Patience
Qualifications
- GCSE or equivalent English (Grade 4) desirable
- GCSE or equivalent Maths (Grade 4) desirable
About the Company
Address
39 Heron Street, Rugeley, Staffordshire, WS15 2DZVacancy Features
Job Category | Dentistry |
Salary/Rate | £15,311.40 a year |
Type | Apprenticeship |
Contract Length | 18 Months |
Start Date | July 2025 |
Job Reference | VAC1000322015 |
Training Provider | PTP Training |
A great opportunity has come up for the successful candidate to join our friendly team at Serenity Dental Care. As an Apprentice Dental Nurse, you will assist the dentist to undergo full training to d...
Duties to Include
You will be undertaking and appointing, scheduling and planning of works for internal and external contractors on a daily basis. Applying effective planning and communicating skills, you will manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.Principle Duties and Responsibilities:
Customers- Liaising on a daily basis with customers, the customer service centre and appropriate maintenance teams to coordinate an efficient service and build effective relationships with colleagues, customers and clients
- Getting involved with tenant and leaseholder customers to improve the service
- Participating in resident forums and scrutiny activity under the EMH Homes Co-regulation Model
- Upholding the vision and values of the EMH Group and EMH Homes
- Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
- Respecting the confidential nature of personal information
- Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved
- Ensuring maximum monthly income is achieved by allocating sufficient work per operative in line with key performance targets
- Undertaking all necessary administration in relation to work orders
- Ensuring that all works are correctly completed and accurate costs are applied to fulfill key performance and financial targets
- Working to achieve Right First Time in respect of works and repairs, and championing a customer-focused service
- Raising, updating the status of, and completing work orders on all relevant ICT systems
- Acting as the first point of contact for site technicians to resolve daily operational issues
- Administrative data inputting to systems for monitoring and managing purposes to ensure services are efficient and effective
- Providing regular updates to the line manager. Occasional preparation and presentation of reports to team meetings and other internal groups
- Establishing and maintaining effective communications with contract supervisors, ensuring that the supply of resources is sufficient for demand
- Ensuring a safe working environment in accordance with Health and Safety Regulations
- Maintaining an awareness of current instructions circulated by staff meetings, departmental and group bulletins, circular letters or by verbal or written information given by you
- Recognising and promoting EMB Group's Equality and Diversity Strategy
- Attending fire drills and staff meetings as required
- Attending training events as required
- Any other duties consistent with the role, including providing cover for other teams
The training you will be getting
Customer Service Practitioner Level 2 Apprenticeship Standard.Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (Grade 4 + above) desirable
- GCSE Maths (Grade 4 + above) desirable
Other Requirements
- Able to listen, question, show empathy and relate well to people
- Well organised, able to prioritise and manage competing priorities
- Flexible, embraces change and open to new ways of working and ideas
- Able to role model the values of the business including in relation to equality, diversity and inclusion
- Committed to own development and learning
- Good IT skills and competent with Microsoft Office applications
- Good verbal and written communication skills, including the ability to pass on information accurately and concisely
- Strong customer care skills demonstrating high levels of ownership and accountability
- Demonstrate the ability to problem solve and reach solutions whilst maintaining a good customer experience.
About the Company
With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Address
Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JPCompany Benefits
Competitive salary 39 days’ annual leave (inc statutory days) Contributory Social Housing. Pension Scheme Health Cash Plan and Enhanced Employee Assistance Program A wide range of training and development opportunities
Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Vacancy Features
Job Category | Customer Service |
This is a great opportunity to join the Homes division of East Midlands Housing and Regeneration Ltd as an Apprentice Planner within the Property Services Team. Duties to Include You will be undertaki...
Duties to Include
Learning and Development Team Administration:- To deliver L&D administration to support the L&D Team and our internal and external customers
- Complete L&D administration activities, such as maintaining accurate training records, scheduling training courses and securing resources, sending out invitations, producing packs and training materials for workshops
- To answer the telephone/teams calls and deal with queries ensuring a professional, confidential and efficient customer service
- Complete other administration duties including managing L&D stationary items and order and replenish stock when required
- Support and contribute towards the efficient running of the L&D team and making recommendations for improvements to ways of working
- Support the L&D team to research and identify potential training providers and learning solutions which meet the needs of our internal customers
- To always be confidential with any information received
- To take responsibility for actions to both internal and external customers and act in a way that provides a high quality of L&D administration support in an efficient and effective manner
- To attend the designated Apprenticeship/College course and work to achieve the requirements set by the Training Provider
- To uphold the vision and values of the emh group and emh homes
- To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
- To ensure a safe working environment in accordance with Health and Safety Regulations
- To attend fire drills and staff meetings
- To attend training events as required
- To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or verbal or written information given by your Responsible Officer
- To respect the confidential nature of personal information
- To recognise and promote emh group's Equality and Diversity Strategy
The training you will be getting
- Customer Service Practitioner Level 2
- Functional skills in Maths and English if required
- Internal relevant training courses as required for the job
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- GCSE English (Grade 4 and above) desirable
- GCSE Maths (Grade 4 and above) desirable
About the Company
emh Group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more that 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees. https://www.emh.co.ukCompany Benefits
- Competitive salary
- Contributory pension scheme
- Health cash plan - BHSF
- 39 days annual leave (including statutory days), increasing the length of service (pro-rata for part-time)
Address
Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JPDisability Confident

Vacancy Features
Job Category | Customer Service |
Salary/Rate: | £22,222.20 a year |
Type: | Apprenticeship |
Contract Length: | 18 Months |
Start Date: | June 2025 |
Job Reference: | VAC1000318048 |
Apprenticeship Standard: | Level 2 |
Training Provider: | PTP Training Limited |
To support the work of the Learning and Development Team and to develop a broad range of general L&D and digital administration skills. An excellent opportunity has arisen for an apprentice to wor...
Duties to Include
An excellent opportunity has arisen for an apprentice to work for emh in the Home Ownership team, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The work will include delivering front line customer services effectively over all our multi media channels. These include telephone, email, web, text, phone and SMS. 1.Functional Responsibilities:- Provide services to emh homeowners
- Respond to general queries from homeowners in respect of their lease
- To support the Homeownership officers by carrying out administrative functions as required
- Maintain accurate records including on the housing management system (MRI) workflows and email and correspondence
- Liaise with Finance Officers in the preparation of annual service charge budgets, estimated and audited accounts
- Systems are kept up to date and queries distributed where necessary
- Ensure incoming post/emails/workflows are distributed quickly and responded to in a timely manner
- Present information clearly, through a variety of methods
- Deliver excellent customer service
- To undertake specific projects, specialist tasks, involvement in working groups as required
- Understand customer circumstances, using profiling information so that we can tailor services to best meet individual needs
- Ensure you are accessible to customers and that their enquiries are dealt with efficiently and effectively
- Resolve customers' expressions of dissatisfaction or complaints at first point of contact, where this is not possible, assist in complaint resolution
- Provide support to team members and other colleagues as necessary
- Proactively and flexibly work as a member of the wider team, supporting others and responding positively to customer and business needs
- Work effectively with other team members to meet deadlines and provide excellent customer service
- Maintain strong links and working relationships with internal customers
- Promote and lead by example on equality, diversity and inclusion
- Contribute to improving and implementing new/revised processes
- Ensure adherence to data security and protection policies and processes
- To uphold the vision and value of the emh group and emh homes
- To take individual responsibility for ensuring that continuously improving and effective professional customer service is delivered
- To ensure a safe working environment in accordance with Health and Safety Regulations
- To attend fire drills and staff meetings
- To attend training events as required
- To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or verbal or written information given by your responsible officer
- To respect the confidential nature of personal information
- To recognise and promote emh group's Equality and Diversity Strategy
The training you will be getting
- Customer Service Practitioner Level 2
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (Grade 4 and above) desirable
- GCSE Maths (Grade and above) desirable
Other Requirements
About the Company
With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Address
Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JPCompany Benefits
Competitive salary 39 days’ annual leave (inc statutory days) Contributory Social Housing Pension Scheme Health Cash Plan and Enhanced Employee Assistance Program A wide range of training and development opportunities
Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After This Apprenticeship
There may be a full time position available for the right candidate however, please note that this is not guaranteed.Vacancy Features
Job Category | Customer Service |
Salary/Rate: | £22,222.20 a year |
Type: | Apprenticeship |
Contract Length: | 18 Months |
Start Date: | June 2025 |
Job Reference: | VAC1000319199 |
Apprenticeship Standard: | Level 2 |
Training Provider: | PTP Training Limited |
To support the Home Ownership Team in providing a customer focused service to leaseholders, freeholders and shared owners. Duties to Include An excellent opportunity has arisen for an apprentice to wo...
Duties to Include
- Working on the shop floor
- Setting up laser to cut blanks
- Transfer materials into the fabrication area
- Welding components
- Forming on CNC press brakes
The training you will be getting
- Welder Level 2
Desired skills and personal qualities
- Attention to detail
- Problem solving skills
- Number skills
- Logical
- Creative
- Initiative
- Teamworker
- Friendly with good interpersonal skills
- Time management skills
- Patience
Qualifications
- GCSE English (Grade 4/C) essential
- GCSE Maths (Grade 4/C) essential
About the Company
MTI was founded in 1907 as Midland Tank and Ironplate with the original purpose of constructing water tanks to fit on camel's backs. Founded as a family business now into the 4th generation, every family member has poured their heart and soul into ensuring that MTI retains the reputation it has built up in almost 118 years. Our experts at MTI are experienced in dealing with virtually every type of fabrication you can think of, when a customer asks us for a quote; we understand immediately what they're looking for. We offer a broad range of skills including laser cutting, punching, bending, welding and machining because we offer such a complete service, you can be rest assured that your product will be manufactured to the highest standards at every stage.Address
21 Heanage Street, B7 4LYVacancy Features
Job Category | Manufacturing |
Salary/Rate: | £15,311.40 a year |
Type: | Apprenticeship |
Contract Length: | 18 Months |
Start Date: | May 2025 |
Job Reference: | VAC1000312366 |
Apprenticeship Standard: | Level 2 |
Training Provider: | PTP Training Limited |
Midland Tank & Iron Co Ltd are looking to recruit a positive new member to the team. The apprentice will support the business to achieve its goals and growth for the future. Working with metals to...
Duties to Include
The apprentice will be required to complete the following duties:- Welding and fabrication of materials using two different weld processes to enable a structural weld.
- Inspect weld preparations, surface conditions and cleanliness.
- Inspection of final weld.
- Fabrication elements, including work on press brake.
- Following Health and Safety procedures.
The training you will be getting
- Welder Level 2 Qualification
- Relevant workplace training
- Functional skills if necessary
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- GCSE English (Grade 4/C) essential
- GCSE Maths (Grade 4/C) essential
About the Company
European Heathyards are industry leaders in high integrity fabrication, welding & tube manipulation. Established in 1974 and based in the West Midlands (UK), European Heathyards maintains a wealth of knowledge and experience manufacturing for the following industries: power generation, petrochemical, oil & gas, process plant, environmental and nuclear. We have 8 purpose-built manufacturing workshops that cover around 270,000 sqft, of which 10,000 sqft is a dedicated clean conditions area. Each shop is equipped with overhead cranes ranging from 5 tonne to 100 tonne lifting capacity. We are accredited to ISO 9001, 14001, 27001 & 45001. We also hold BS EN 1090-1 EXC 2 & hold an array of ASME stamps that include U,S,PP & R. We have also been recognised as fit for nuclear, an in-depth programme that identifies whether a company has the right procedures, personnel & skills for the UK's civil nuclear programme. This dedication to quality control & assurance, whilst maintaining our competitive edge, enhances our presence and reputation when manufacturing heat exchangers (super heater elements, economisers, evaporators, membrane panels, headers, manifolds), pressure vessels, pipework, low NOx burners, ducting, tanks, silos & structural. https://www.heathyards.com/Address
31/32 Industrial House, Maybrook Road, Brownhills, West Midlands, WS8 7DGVacancy Features
Job Category | Manufacturing |
Salary/Rate: | £16,796 a year |
Type: | Apprenticeship |
Contract Length: | 18 Months |
Start Date: | May 2025 |
Job Reference: | VAC1000312953 |
Apprenticeship Standard: | Level 2 |
Training Provider: | PTP Training Limited |
European Heathyards are looking to recruit a new Fabrication and Welding Apprentice member to the team. The apprentice will support the business to achieve its goals and growth for the future. Duties ...
Duties to Include
- Supporting pupils in the classroom to support and move their learning on.
- Provide structured support in accordance with specific work programmes.
- To contribute to raising standards by ensuring high expectations are promoted for pupils.
- Supporting the pupils by providing pastoral support within the school environment.
- Assist children in matters of personal needs and their general health including first aid and welfare matters.
- Provide general support to pupils ensuring their safety.
- Accompanying teaching staff and pupils on visits and trips out of school.
- Support the teacher in the development and implementation of individual education/behaviour plans.
- Assist the teacher with the planning of learning activities.
- Provide detailed and regular feedback to teachers and pupils achievement, progress, and problems.
- Supporting the curriculum.
- Supporting the school by promoting and safeguarding the welfare of children you are responsible for.
- Ensuring all pupils have equal access to opportunities to learn and develop.
The training you will be getting
- Level 3 Teaching Assistant
- Functional Skills, if required.
Desired skills and personal qualities
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Non judgemental
- Patience
Qualifications
- GCSE English (Grade 4 and above) desirable
- GCSE ICT (Grade 4 and above) desirable
- GCSE Mathematics (Grade 4 and above) desirable
Essential Requirements
About the Company
At Bridgtown we acknowledge the uniqueness of all children, their ability to be creative and challenged, to celebrate their diversity, interests, cultures, and talents. We have high expectations and challenge them to be confident, happy and reach their full potential. We aim to provide a secure, happy and welcoming learning environment that is inclusive of all pupils. We encourage children and their parents to take part, to be active, to take responsibility and contribute to the school community and work in partnership with us to help the children to achieve their goals. We believe in doing our best and having the courage to take risks and celebrate our success which will enable us to become successful and confident learners. We seek to meet our aims with a "Bridgtown Smile". This reflects our positive attitude to life, learning and relationships and is an important part of the ethos of the school. We see our school reflecting a society where the individuals, whatever their age or status act responsibly towards each other, praise each other, care for each other and act with a high degree of individual responsibility. We see our school as an inclusive community in which all members are valued.https://www.bridgtown.staffs.sch.uk/ (opens in new tab)
Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Address
North Street, Cannock, WS11 0AZVacancy Features
Job Category | Early Years, Education |
Salary/Rate: | £14,526.20 a year |
Type: | Apprenticeship |
Contract Length: | 21 Months |
Start Date: | September 2025 |
Job Reference: | VAC1000310317 |
Apprenticeship Standard: | Level 2 |
Training Provider: | PTP Training Limited |
We are seeking an innovative and hardworking individual to work within Early Years. This will include support in mainstream classrooms, working with small groups of children and providing care over th...