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Did you know we now offer online training courses?
Thanks to an exciting IT grant from Midlands Engine we have been able to expand our existing online offer. We have chosen a range of courses aimed at those important key skills that make you stand out. Our online courses are designed to make sure you get all the support from in centre at home.
We are currently offering the following courses:
Microsoft PowerPoint
This course is designed for individuals who are required to complete presentations as part of their job role or create presentations for others.
At the end of this course delegates will have the tools to create presentations that can be simplistic or complicated dependant on their needs. They will understand the different functions that can be used in PowerPoint and how they will affect the presentation.
• Auto content Wizard
• Drawing toolbar
• Charts, graphs and drawing
• Transition and animation effects
• PowerPoint views
• Setting up the show
• Customising presentations
• Editing presentation masters
• Editing presentation masters
• Expanding a slide show
• Presenting to a wider audience
• Using data from other sources
• Drawing objects
• Charts and tablets
Intro to Excel
This course is ideal for anyone who wants to learn the basics of Excel, no previous knowledge is needed. The varying aspects of Excel are covered in an easy to follow format to ensure learning objectives are met.
This course aims to give delegates confidence when using the Microsoft Excel Programme in easy to follow steps.
• A tour of Excel
• Entering and editing data into cells
• Saving spreadsheets and opening existing spreadsheets
• Printing and print previewing the spreadsheet
• Creating formulas and functions
• Using absolute cell references
• Borders and shading
• Using worksheets and workbooks
• Creating 3D formulas
• Creating and customising charts
• Managing print and display settings
Lead, Motivate and Perform
Whatever your management role the skills to lead and motivate your team and get consistently good performance are essential. Knowing how you will get the best our of the people you work with, knowing how you will develop a team that performs is key to successful management.
Our Lead, Motivate and Perform session will help you:
Manage the process of engaging people
Creating teams with energy and drive
• Improve their leadership of people
• Develop the ability to inspire and influence
• Recognise how to motivate individuals in your team
• Recognise the signs of de-motivation and how to deal with it
• Interpret and use motivation models to gain tangible results
• Deliver feedback that is constructive, motivational and non-confrontational
• Understand how you can affect the performance of individuals
• Improve the delivery of effective feedback
• Enhance productivity and effectiveness through performance management
Principles of Team Leading
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcome are closely monitored.
• Achieve a nationally recognised Level 2 qualification
• Evidence you competency to employers
• Further your personal and professional development
• Learn at a time that suits you
• Understand the importance of clear communication
• Principles of Team Leading
• Understanding Business
• Understand How to Communicate Work-Related Information
Certificate in Customer Service
The objective of this qualification is to support people who are new to the customer service sector or wish to improve their knowledge of this area, resulting in the achievement of a nationally recognised qualification.
• Describing the principles of customer service
• Understand how customer needs and expectations
• Understand principles of responding to customers’ problems or complaints
• Identify the interpersonal and team working skills required in the customer service environment
• Identify the legislation which supports the customer service process
• Apply the practical skills required to deliver effective customer service
• Demonstrate how to meet customer needs and expectations
• Communicate effectively with customers
• Apply customer service improvements and develop self
• What effect customer service has on a business
• How to identify customer care methods
• How to identify and meet the needs of the customer
• Recognise how marketing tools are used in and by the business
• Complete a personal SWOT Analysis, Training Needs Analysis and Development Plan
• Supply chains, USP and USO
• Business Plans and Presentations
• Identify how customers’ expectations are formed
• Recognise how to identify customer needs
• The importance of teamwork
• The importance of branding
• Identified communication methods used in a business
• Verbal and non-verbal communication
• Importance of personal presentation
• Key aspects of legislation relating to customer service
• Understand telephone techniques
• Identify how behaviours might affect the behaviours of others
• The importance of managing change
• How to obtain and use constructive feedback
End of Life
The course will be ideal for health and social care workers who wish to improve their knowledge and understanding of end of life care and palliative care. It also has relevance to all types or care settings, including hospices, care homes, care in the community and primary care.
Who is this for?
The course will be ideal for health and social care workers who wish to improve their knowledge and understanding of end of life care and palliative care. It also has relevance to all types or care settings, including hospices, care homes, care in the community and primary care.
Course Objectives
The course aims to develop the learner’s knowledge and understanding of: the different perspectives on death and dying; the aims of end of life care; the principles of person-centred care planning; the support needed to manage pain and discomfort’ how dementia impacts on an individual’s end of life care; the role of the health and social care worker at the time of death; and how to appropriately support the bereaved.
Course Outline
• Understanding how to work in end of life care
• Care planning in end of life care
• Understand how to provide support to manage pain and discomfort
• Understanding the role of the care worker in time of death
• Understand loss and grief in end of life care
For more information please contact skills@ptp-training.co.uk.