Vacancies

Summary

Working in the Corporate Sales division, the role incorporates various administrative tasks associated with customer servicing large customers.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

The role includes:

• Contacting customers for purchase order numbers
• Analysing data to produce customer Key Performance Indicators (KPI) reports
• Checking prices and raising discrepancies
• Customer invoice queries
• Raising our purchase order numbers
• Cover for reception calls

 

Where you'll work

Fradley Distribution Park Wood End Lane Fradley Park Lichfield Staffordshire WS13 8NE  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

• Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Functional Skills in maths and English, if required

Online delivery with workshops on:

• Self awareness
• Managing performance
• Communication and time management
• The organisation and the value of your skills
• Stakeholders
• Presentation skills
• Business fundamentals and regulations
• Policies and decision making
• Project management

 

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

 

About this employer

Founded in 1994, Palletways UK is the UK’s largest express palletised freight network. With over 115 member depots strategically positioned across the UK and Ireland. They are unrivalled in their ability to connect your business to your customer’s needs. Their growing pallet network now delivers over 25,000 pallets every day. They combine both their resources and connections to ensure goods are delivered fast and efficiently, leaving their customers to focus on growing and managing their businesses. With industry-leading customer satisfaction levels, they are the pallet delivery partner of choice for hundreds of businesses across Europe. Working side by side with their members, they aim to be the leading International pallet delivery network service provider. Beyond their commitment to high quality pallet delivery, they’re dedicated to eradicating smuggling and people trafficking. Using a comprehensive range of measures for all consignments, including vehicle scanning and sniffer dogs, they work closely with the relevant authorities to ensure all laws are upheld and security is maintained to protect network members and customers alike. Palletways UK Limited is Palletways largest domestic network, with one national hub and 4 regional hubs strategically placed around the UK to ensure efficiency and fewer miles travelled for your freight. Palletways runs 8 owned operations located in Birmingham, Bournemouth, Bristol, Cardiff, Edinburgh, Livingston, London and Milton Keynes. https://www.palletways.com/ (opens in new tab)

Summary

Working within the central Fleet Team, the post holder will support the delivery of services through the completion of a wide range of administrative tasks. This role will be primarily based in Kettering but may be required in other locations within Northamptonshire.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• Carry out administrative tasks required for the successful delivery of Fleet services, including updating databases and preparing documentation
• Provide an efficient and confidential administrative service, including the use of all electronic applications, including Word, Excel, PowerPoint, databases, Outlook, etc., to enable the team to deliver services efficiently
• Monitor and respond to email and telephone enquiries and conduct necessary administrative actions, including updating case management systems
• Raise and process purchase orders and process invoices as directed, adhering to the council’s regulations and guidelines
• Maintain and carry out regular audits of databases to ensure records are accurate and up to date
• To liaise with other staff, partners and suppliers to ensure appropriate exchange of information, both electronically and face- to-face
• To maintain and support any systems that are in place, including IT, filing and electronic storage systems, which may be in use to ensure effective delivery of services
• Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs
• Ensure that reasonable care is always taken for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department
• Undertake additional tasks to support the wider Fleet Team

 

Where you'll work

North Northamptonshire Council Depot Robinson Way Telford Way Industrial Estate Northamptonshire England NN16 8PP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

• Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training

 

More training information

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• Calm methodical work ethic
• Precise and accurate
• Organised
• Competent in Word
• Competent in Excel
• Competent in use of databases

 

Other requirements

• Experience of using IT systems, including Word, Outlook and databases
• Appropriate level of data protection, security and confidentiality awareness
• Capable of working in a small team
• Able to multitask
• Caring attitude to customers and able to support our diverse range of customers
• Ability to develop and maintain good working relationships with a wide range of customers, stakeholders, and partners

 

About this employer

North Northamptonshire Council is the unitary local authority responsible for delivering public services across the areas of Corby, East Northamptonshire, Kettering, and Wellingborough. As a unitary council, it manages services such as council tax, waste and recycling, housing, planning, roads and transport, education, libraries, and adult and children’s social care. https://www.northnorthants.gov.uk/ (opens in new tab) Company benefits

• Opportunities to develop skills, knowledge and potential in a large unitary council
• Generous leave entitlement
• An Employee Assistance Programme, Employee Benefits Scheme, and wellbeing support

Disability Confident A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to Operations, Sales and Business Support Teams.  

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.  

What you'll do at work

We can offer an apprentice valuable skills within each of our three main departments providing valuable skills within all aspects of business administration

• Sales (including marketing)
• Business support (including accounts and HR)
• Operations (Including installation and aftersales)

  The apprentice position would be working in each of the departments, giving the candidate experience of working in staff teams, liaising with other suppliers as well as working with the general public. We have an established team, who would provide support for the candidate to reach their full potential and identify which area of business they enjoy, with an aim for them to further their career. DW Windows have successfully recruited and supported apprentices in the past, who have been offered further employment once the apprenticeship ends. Sales Support Assistant - To generate sales:

• To work in a busy sales office answering incoming calls and making outbound calls to generate great sales leads
• Book home sales appointments on our CRM system for the sales representatives to attend
• Assist in calculating quotations and price guides for Windows and Doors for our residential customers, provide quotations to customers both verbally and written
• Meet and greet customers in the showroom and provide sales information on our products and services
• Understand the importance of marketing in generating sales

Business Support Assistant - To provide full business support in finances and HR:

• To ensure all financial matters relating to the company are accurately completed and recorded on the Sage50 accounts management system
• To ensure all customer payments are managed accurately. Manage supplier accounts and creditor invoices
• Assist the business support coordinator to process the company payroll in liaison with the company accountant
• Take customer payments daily and perform banking for the business
• Ensure the customer CRM system is maintained

Operations Support Assistant: Our aim is to complete all installations on time, to a high standard with a "right first time" approach. Our Operations Support Team are desk based, supporting our surveyors, installers and service engineers to make this happen. Our Operations Department consists of three sub departments:

• Planning Team
• Live Installations Team
• Aftersales Team

The Role - To provide a full installation service through to completion. Working in this department means being trained in all three areas with a view of specialising in one. This role involves liaising with customers, installers, surveyors and suppliers sometimes dealing with challenges.

• Supporting the department in planning and co-ordinating all installations, this will mean liaising with installers to support them with live installations
• Supporting the department in co-ordinating all aftersales calls, this will mean liaising with the service engineers to support them with in-guarantee calls
• Ensuring installations are ready and all information and stock is ready for the fitting teams with clear and transparent instructions
• Ordering products from suppliers
• Working closely with the warehouse team to ensure deliveries have been received and in time for installations
• Liaising with customers to ensure that the install is completed to full satisfaction
• Provide an excellent level of customer service and influence the wider team to achieve the same

 

Where you'll work

8 Meadow Lane Coseley Bilston WV14 9NQ  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required

 

More training information

Your programme will be delivered online, with the following structure:

• 9 Workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week.
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Creative
• Initiative

 

Other requirements

As this role involves working in HR, confidentiality and trust are essential elements of this role. You must have good organisation, communication, and time management skills as well as a proactive and methodical approach with an attention to detail. A good understanding of Word, Excel and Outlook is also essential.  

About this employer

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We are a local Wolverhampton installer, and we work on both domestic & commercial properties all over the West Midlands, Staffordshire and Shropshire. Here at DW Windows we would like to think that we are different to any other double-glazing company. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind. Our business has grown to where it is today through satisfied customers recommending us and complementing our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for our customers complete peace of mind. We provide our deposit protection insurance, and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our prices. Our showroom in Coseley has 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom. We have been trading for 20 years and are a leader in window and door installation throughout the West Midlands. https://dwwindows.co.uk/ (opens in new tab)

Summary

This is a great opportunity to join OSIL as an Associate Project Manager apprentice, gaining hands-on experience in project planning, delivery and budgeting. You’ll support client projects, develop technical, leadership and communication skills, and build a strong foundation for a career in project management.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

PROJECT/PRACTICE RELATED COMPETENCIES: Project Management:

• You will create and execute project programmes, revising them as required to meet changing project needs
• You will manage day-to-day operational aspects of the project and scope
• You will produce technical specifications, procurement schedules, bid tabs and sub-contracts required for project procurement
• You will produce and review all deliverables before passing them to the Project Manager/Client
• You will monitor material deliveries and supplier manufacturing progress
• You will apply OSIL methodology effectively and enforce project standards
• You will prepare for engagement reviews and quality assurance procedures
• You will identify and minimise project risk and exposure
• You will ensure project documents are completed, current and correctly stored
• You will ensure OSIL communication nomenclature is used

Project Accounting:

• You will support tracking and reporting of team hours and expenses each month
• You will assist with project cash flow and liaise with the accounts team
• You will support project budget management
• You will assist with invoicing, revenue recognition, and monitoring payments
• You will help follow up on unpaid invoices when required
• You will assist in analysing project performance, including profitability, margins and utilisation

CAREER PATH CORE COMPETENCIES:

• Financial Management - You will learn how project finances work, including profit and loss, revenue models and forecasting. You will understand OSIL’s pricing and invoicing processes, including variations. You will also gain awareness of margins, profitability and cost tracking, and help ensure project legal documents are completed
• Business Development - You will help identify opportunities for additional work within projects and support proposal and scoping activities. You will also assist in clearly communicating the company’s message in business development discussions
• Communication - You will take part in team and client meetings and keep others updated on project progress and changes. You will support clear presentations, share key information with senior colleagues, and help resolve or escalate issues appropriately
• Technical Understanding - You will develop a general understanding of project planning (MPP) and the company’s process capabilities, including site commissioning and training requirements. You will stay aware of new and emerging technologies and how they can be applied to client projects. You will also build awareness of contract frameworks, including IChemE and NEC conditions of contract

PROFESSIONAL QUALITIES:

• Leadership - You will act as a role model and encourage others to develop their leadership skills
• Teamwork - You will work collaboratively with colleagues, contributing to successful project delivery
• Client Management -You will support day-to-day client communication and help manage expectations throughout projects. You will build strong, lasting relationships with client contacts and work to understand their needs and objectives

ORGANISATIONAL RESPONSIBILITIES:

• Innovator Development - You’ll be encouraged to develop your skills beyond required training and support others in their learning
• Internal Operations - You’ll help maintain compliance with company procedures
• Training - You’ll complete internal and external training to build your skills, and may also support training others or delivering on-site client training when required

 

Where you'll work

14 MORSTON COURT CANNOCK WS11 8JB  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Associate project manager (level 4) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Use project monitoring and reporting techniques to track, interpret and report on performance.
• Manage and engage with stakeholders.
• Influence and negotiate with others to create a positive outcome for the project.
• Resolve conflict as and when required with stakeholders within limits of responsibility.
• Adapt communications to different stakeholders.
• Communicate and support the project vision, to ensure buy in to the project objectives.
• Collate and analyse information and provide input to support negotiations relating to project objectives.
• Monitor and analyse project budgets.
• Review and provide feedback on a project business case to ensure the project remains valid.
• Apply change control processes to support the management of project scope.
• Evaluate an integrated project management plan to provide recommendations on areas for improvement.
• Prepare, monitor, and schedule activities that contribute to the delivery of the overall project schedule and objectives.
• Evaluate and make recommendations on the risk management plan to threats to delivery and recommend solutions.
• Identify and monitor project risks and issues; and plan and implement responses to them.
• Deliver a Quality Management Plan which contributes to quality control processes.
• Use an organisation’s continual improvement process including lessons learned to improve performance.
• Support the preparation or maintenance of a resource management plan for project activities.
• Work with stakeholders to deliver the project.
• Use digital tools and software to meet project objectives for example research, collaboration, presentations, and resolution of problems.
• Provide underpinning data to support the written submission through the governance process.
• Work within the approved project budget.
• Ensure that integrated schedules support critical path analysis, interface management, resource forecasting and risk management.
• Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
• Use data to inform decisions on actions to take to mitigate risks on project.
• Use configuration management and change control to schedule and maintain projects.
• Manages resources through the project lifecycle.
• Use project monitoring and reporting techniques to track, interpret and report on performance.
• Manage and engage with stakeholders.
• Influence and negotiate with others to create a positive outcome for the project.
• Resolve conflict as and when required with stakeholders within limits of responsibility.
• Adapt communications to different stakeholders.
• Communicate and support the project vision, to ensure buy in to the project objectives.
• Collate and analyse information and provide input to support negotiations relating to project objectives.
• Monitor and analyse project budgets.
• Review and provide feedback on a project business case to ensure the project remains valid.
• Apply change control processes to support the management of project scope.
• Evaluate an integrated project management plan to provide recommendations on areas for improvement.
• Prepare, monitor, and schedule activities that contribute to the delivery of the overall project schedule and objectives.
• Evaluate and make recommendations on the risk management plan to threats to delivery and recommend solutions.
• Identify and monitor project risks and issues; and plan and implement responses to them.
• Deliver a Quality Management Plan which contributes to quality control processes.
• Use an organisation’s continual improvement process including lessons learned to improve performance.
• Support the preparation or maintenance of a resource management plan for project activities.
• Work with stakeholders to deliver the project.
• Use digital tools and software to meet project objectives for example research, collaboration, presentations, and resolution of problems.
• Provide underpinning data to support the written submission through the governance process.
• Work within the approved project budget.
• Ensure that integrated schedules support critical path analysis, interface management, resource forecasting and risk management.
• Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
• Use data to inform decisions on actions to take to mitigate risks on project.
• Use configuration management and change control to schedule and maintain projects.
• Manages resources through the project lifecycle

.

Training schedule

• Associate Project Manager Apprenticeship Level 4 standard
• 10 full day workshops to attend where you will be taught new topics and set action plans.
• A dedicated 1-to-1 tutor

The End Point Assessment methods:

• Presentation
• Project with Professional Discussion

 

Requirements

Essential qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)
• Science (grade at grade 4/C and above)

A Level in:

• Maths (grade at grade C and above)
• Science (grade at grade C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Team working
• Self-motivated
• Willing to learn
• Positive attitude

 

About this employer

About Us Since being formed in 2010, OSIL has delivered cost-effective air and odour pollution control solutions for some of the world’s leading brands in the Water, Waste & Recycling, Food & Beverage and Process industries who are seeking to minimise their impact on the environment and be fully compliant within the regulatory framework. With over 100 years of combined expertise in this fast-moving field, OSIL’s team of process and chemical engineers have an unrivalled knowledge base and also the experience to provide the most appropriate solutions to the specific challenges faced by our customers. https://www.osiltd.com/ (opens in new tab) Company benefits 25 days holiday plus 8 statutory- flexible and hybrid working.

Summary

This Post Sales Apprentice role suits individuals with IT package skills seeking development. At Experienced Energy Solutions, you’ll support the Customer Service Experience Manager, assisting new and existing customers to ensure a smooth post-sales journey and high-quality service.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

The Post Sales Apprentice will support the Customer Service Experience Manager within Experienced Energy Solutions (EES). This role plays a key part in supporting both new and existing customers, ensuring a smooth post-sales journey and high-quality customer experience. The successful candidate will work closely with energy suppliers and the EES Sales team, helping to manage post-sale processes and maintain strong working relationships across the business. Key Responsibilities:

• Support the Customer Service Experience Manager with post-sales activities
• Assist with onboarding and ongoing support for new and existing customers
• Liaise with energy suppliers to ensure accurate and timely processing
• Work closely with the Sales team to support contract handovers.
• Maintain accurate records and ensure tasks are completed within agreed deadlines

We are looking for a candidate with strong IT skills, including experience using email systems, Microsoft Outlook, and Microsoft Excel.  

Where you'll work

Ventura Park Road Tamworth B78 3HL  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Standard
• Relevant workplace training
• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative

 

Other requirements

This role requires good IT skills, including regular use of email, Outlook, and Excel  

About this employer

It can be overwhelming when looking for the right energy supplier for your business. How do you ensure they are honest, transparent, and can offer the right support and advice? At Experienced Energy Solutions, we use over 30 years of combined industry experience to do this for you. Strategic energy purchasing solutions Our trading team monitor the energy market closely, ensuring we can offer the most relevant and up-to-date advice for making strategic purchases on your energy spend. We offer numerous services to ensure your business is getting the most out of your energy partnership, including • insight from our expert energy procurement team, • access to our flexible energy buying groups, • peace of mind through our bill validation service, and • use of our in-house energy management platform. Passionate about sustainability We are not just an energy comparison service; we help drive down energy consumption sustainably. As well as finding the right energy supplier for your business, we create a long-term sustainable energy plan for each of our clients. Alongside Experienced Energy Solutions, our sister company Experienced Solar & EV Solutions (ESEV) provides the very best sustainable energy solutions for our customers. Take a look at the ESEV website to find out why we are different in the Solar & EV charge point field, and how we can buy back your excess generated energy. https://www.experiencedenergy.co.uk/ (opens in new tab) Company benefits Company Provide: Laptop, Printer. Holiday Entitlement: EES offer 21 days annual leave + bank holidays and offer an additional days holiday for ‘Birthday’ leave.

Summary

To learn and build workshop skills in engineering to develop into a permanent position.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Astrapac is a small engineering company and needs employees to learn to be flexible with knowledge of tasks below:

• Fabrication
• Milling
• Drilling
• Turn
• Weld
• Mech – assembly of machine
• Electrics basic
• Cad – knowledge
• Fitting
• Health & safety
• First aid

 

Where you'll work

MOUNT ROAD BURNTWOOD WS7 0AJ  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Engineering operative (level 2) Understanding apprenticeship levels (opens in new tab)  

Training schedule

• Engineering Operative Level 2.
• Functional Skills Maths and English if required.

More training information Apprentice will be required to attend our engineering workshop at the Walsall Training Centre on a weekly basis.  

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Logical
• Team working
• Initiative

 

Other requirements

How will you travel to work?  

About this employer

Astrapac Midlands Ltd was established in 1974 and specialises in the design and manufacture of heat sealing machinery for flexible films which can be used in virtually any packaging requirement, examples are found across Industrial, Medical, Pharmaceutical, Hospital Sterile Services and Food sectors, as well as general industrial Packaging such as retail, display and security packaging. In addition to designing and building a wide and diverse range of Heat Sealers Astrapac are also the sole UK and Ireland representative for the technically advanced Gandus Medical Heat Sealers / pouch sealers. All models in the Gandus range are built to European medical standard ISO 11607 and many models are fully validatable, a requirement in the medical sector for seal quality control. Astrapac also offers a comprehensive repair, service, and calibration facility at its Midlands based site, including the provision of full certification and validation which is increasingly required in all aspects of packaging today. Various levels of annual contract service packages are available to suit the needs of any client, especially in the medical field of sterile packaging and data retention. A support machine is a popular part of the package so that no break in production is caused whilst your sealer is in Astrapac’s workshop. https://www.astrapac.co.uk/ (opens in new tab)

Summary

A great opportunity has come up for the successful candidate to join our friendly team at High Street Dental. As a trainee dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress with a view for a full-time vacancy once qualified.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Duties will include:

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

 

Where you'll work

267 HIGH STREET CHASETOWN BURNTWOOD WS7 3XJ  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Dental nurse (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.
• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

 

Training schedule

• Dental nurse (GDC 2023)
• Functional Skills, if required

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

 

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

 

Other requirements

Candidates will need to pass a DBS check to start the role and will also be required to have relevant vaccinations such as Hep B and possibly Covid boosters.  

About this employer

At High Street Dental Practice, we offer state-of-the-art dentistry, a centre of dental excellence located in Burntwood for over 10 years. We take pride in our work and the dentists have advanced their skills with further training up to MSc level. Patients should expect to receive the highest standards with expert dental care in a friendly and soothing environment. We aim to make your visit as pleasant and painless as possible. Our Services are provided by Dentists who offer a full range of NHS dental care and a wide range of Private Cosmetic procedures. We look forward to welcoming you to High Street Dental Practice.

Summary

Supporting provision of a comprehensive housing & estate management service, making a positive contribution to our communities.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

Supporting provision of a comprehensive housing & estate management service, making a positive contribution to our communities Principal Duties and Responsibilities:

• With support from the assistants provide a service for the emh homes Communities teams, answering enquiries and meeting service requests
• Assist with enquiries, calls, workflows and external emails regarding referrals or issues that require further knowledge delivering excellent customer service
• Support the senior housing officers and the customer contact centre in resolving queries at first point of contact
• Support customers with housing related queries
• Assist customers with expressions of dissatisfaction or complaints
• Ensuring strong document management processes and safe storage of key documents relating to tenancies
• Co-ordinate arrangements for team events
• Raise and monitor orders in accordance with financial regulations and standing orders
• Update housing management and external systems in relation to any changes of tenancy
• Support with digital systems
• Collate information for customers as required
• Support teams in collating customer profiling information
• Understand customer circumstances
• Work in partnership with property services colleagues in managing decants following serious incidents and in cases of property related damage/ disrepair / gas access/ signage and cases of concern

The start date for this role is negotiable depending on individual circumstances. Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application

Where you'll work

Memorial House Whitwick Business Park Coalville Leicestershire LE67 4JP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

 

Training schedule

• Customer Service Practitioner Apprenticeship Standard
• Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions)
• Internal relevant training courses as required for the job

  More training information

• You will be required to attend 6 workshops - All workshops are available online with a full-day delivery and, at the end of every workshop, each individual will be set work-related tasks to be completed
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem Solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental

 

Other requirements

This post requires a basic DBS clearance. This is an office-based job role with the opportunity to work from home once trained. Maths and English Grade 4 or above or equivalent qualifications are preferred or willing to work towards is essential.  

About this employer

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes. Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve. https://www.emh.co.uk (opens in new tab) Company benefits

• Competitive salary
• Pension scheme
• Health cash plan
• 39 days annual leave (inc statutory days), increasing to 44 days with length of service
• Training/development opportunities

Disability Confident  A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

Summary

To deliver front line customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS. To employ a high standard of customer care in all customer contacts, internal and external. To provide administrative support as required.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

• To deliver frontline customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS
• To employ a high standard of customer care in all customer contacts, internal and external
• To provide administrative support as required
• This post is subject to a basic DBS clearance

Principal Duties and Responsibilities:

• To deliver frontline customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS
• To employ a high standard of customer care in all customer contacts, internal and external
• To provide administrative support as required

In particular to:

• Handle all multimedia queries, and resolve them promptly in a helpful, respectful and courteous manner
• Providing a tailored service for our diverse customer base
• Interpret repair queries and respond within set guidelines including instructions to contractors
• Tenant arrears – sending standard letters as generated by Orchard in accordance with Income management policy
• Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay
• Deal with lettings queries as appropriate for the LA region
• To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date
• To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team
• To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services
• Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group-based staff
• To undertake administrative duties as requested. Examples would include word processing, data input, post, photocopying, faxing and stationery management

The start date for this role is negotiable depending on individual circumstances.

Where you'll work

Memorial House Whitwick Business Park Coalville Leicestershire LE67 4JP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

 

Training schedule

• Customer Service Practitioner Apprenticeship Standard
• Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions)
• Internal relevant training courses as required for the job

  More training information

• You will be required to attend 6 workshops - All workshops are available online with a full-day delivery and, at the end of every workshop, each individual will be set work-related tasks to be completed
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem Solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental

 

Other requirements

• It is important that the successful candidate can respect the confidential nature of personal information and privacy
• This is an office-based job role
• It is a very busy environment
• This post is subject to DBS clearance
• Maths and English Grade 4 or above or equivalent qualifications are preferred or willingness to work towards is essential

Please note:

• We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so we recommend early application

 

About this employer

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes. Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve. https://www.emh.co.uk (opens in new tab) Company benefits

• Competitive salary
• Pension scheme
• Health cash plan
• 39 days annual leave (inc statutory days), increasing to 44 days with length of service
• Training/development opportunities

Disability Confident  A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

Summary

To support the Sales and Marketing team by acting as a first point of contact for customer enquiries and providing high‑quality administrative assistance. The role will support the efficient progression of asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

To support the Sales and Marketing team by acting as a first point of contact for customer enquiries and providing high‑quality administrative assistance. The role will support the efficient progression of asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions, while developing knowledge, skills and experience through structured learning and on‑the‑job training. Key Objectives:

• Learn and develop the skills required to support property sales and disposals activity in a regulated environment
• Act as a first point of contact for property sales and disposals enquiries, delivering a positive and professional customer experience
• Provide accurate, timely and customer‑focused information under guidance from senior colleagues
• Ensure enquiries and cases are handled efficiently, accurately and in line with internal procedures and regulatory requirements
• Maintain high standards of data quality, record keeping and customer communication
• Work collaboratively with the wider Sales and Marketing Team to support performance, income and customer satisfaction targets
• Provide day‑to‑day administrative support for asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions
• Update internal systems with customer communications, case progress and key milestones
• Actively participate in training, mentoring and development opportunities as part of the apprenticeship programme

  Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. The start date for this role is negotiable depending on individual circumstances.  

Where you'll work

Memorial House Whitwick Business Park Coalville Leicestershire LE67 4JP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Business Administrator (level 3) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

 

Training schedule

• Business Administration Level 3 Apprenticeship Standard
• Functional skills in maths and English if required
• Internal relevant training courses as required for the job

  More training information

• Your programme will be delivered online, with the following structure:
• 9 workshops which will be delivered on-line on a monthly basis
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week
• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem Solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental

 

Other requirements

• This is a home-based role with training and meetings in the office and when required.  
• This post is subject to DBS clearance.  
• Essential - Maths and English Grade 4 or above or equivalent qualifications or willing to work towards is essential.

 

About this employer

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes. Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve. https://www.emh.co.uk (opens in new tab) Company benefits

• Competitive salary
• Pension scheme
• Health cash plan
• 39 days annual leave (inc statutory days), increasing to 44 days with length of service
• Training/development opportunities

Disability Confident  A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

Summary

An excellent opportunity has arisen for an apprentice to work for emh in the Money Matters Team, based at our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in general administrative tasks.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

An excellent opportunity has arisen for an apprentice to work for EMH in the Money Matters Team, based at our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in general administrative tasks, such as maintaining and updating spreadsheets and databases, handling printing, scanning, and postal duties. Additionally, you will engage with customers via phone and email. If you have a passion for delivering a great service and an interest money management, this may be a perfect opportunity. Full training will be provided in line with the company’s standard operating procedures. Principal Duties and Responsibilities: Providing general administrative support including:

• Writing and sending emails, letters and electronic messages
• Printing
• Scanning documents
• Basic data entry into our software systems
• Updating spreadsheets

Customer Service:

• Answering the telephone and making outbound calls
• Booking appointments and appointment management
• Supporting tenants to set up email accounts and actively use our customer self service portal
• Ordering items and processing invoices
• Adhering to data protection and confidentiality requirements

Special Instructions

• To uphold the vision and values of the emh group and emh homes
• To attend fire drills and staff meetings
• To attend training events as required
• To recognise and promote emh group’s Equality and Diversity Strategy

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application The start date for this role is negotiable depending on individual circumstances.  

Where you'll work

Memorial House Whitwick Business Park Coalville Leicestershire LE67 4JP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab)  

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

 

Training schedule

• Customer Service Practitioner Apprenticeship Standard
• Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions)
• Internal relevant training courses as required for the job

  More training information

• You will be required to attend 6 workshops - All workshops are available online with a full day delivery and at the end of every workshop, each individual will be set work-related tasks to be completed
• During these sessions, new topics will be taught by your tutor
• Between sessions, you’ll complete self-study tasks spread throughout the week

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)
• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental

 

Other requirements

• This post requires a basic DBS clearance
• This is an office-based job role
• Maths and English Grade 4/C or above or equivalent qualifications are preferred or willingness to work towards is essential

 

About this employer

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes. Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve. https://www.emh.co.uk (opens in new tab) Company benefits

• Competitive salary
• Pension scheme
• Health cash plan
• 39 days annual leave (inc statutory days), increasing to 44 days with length of service
• Training/development opportunities

Disability Confident  A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

Summary

This role provides an opportunity to begin a career in customer engagement and community impact. Applicants should be enthusiastic, people‑focused, and motivated to contribute to meaningful service improvement. The post supports our commitment to ensuring residents have a clear and influential voice in shaping the services we deliver.  

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.  

What you'll do at work

This role provides an opportunity to begin a career in customer engagement and community impact. Applicants should be enthusiastic, people‑focused, and motivated to contribute to meaningful service improvement. The post supports our commitment to ensuring residents have a clear and influential voice in shaping the services we deliver.   Key Responsibilities

• Deliver customer engagement activities, events, and workshops
• Gather customer feedback, conduct surveys, and support the analysis of customer needs
• Support community‑based projects that promote inclusion and wellbeing
• Develop knowledge of how customer insight shapes policy development, service delivery, and decision‑making
• Collaborate with colleagues across emh to build practical sector knowledge

  Development and Benefits

• Opportunity to achieve a recognised apprenticeship qualification
• Hands‑on experience in customer engagement and service improvement
• Guidance and support from experienced mentors
• Development of skills and confidence to pursue a career within housing or customer‑focused services

Please note: No prior experience is required; enthusiasm and a genuine desire to make a positive impact are essential.  

Where you'll work

Memorial House Whitwick Business Park Coalville Leicestershire LE67 4JP  

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.  

Training provider

P.T.P. TRAINING LIMITED  

Training course

Customer service specialist (level 3) Understanding apprenticeship levels (opens in new tab)   What you'll learn Course contents

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

 

Training schedule

• Customer Service Specialist Level 3 Apprenticeship Standard
• Functional skills in maths and English if required (those aged 19+ will not need to complete Functional Skills if they do not already hold an exemption)
• Internal relevant training courses as required for the job

 

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.  

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

 

Other requirements

The successful candidate must have a positive attitude and willingness to learn, being reliable, committed, and open to feedback. They must also be friendly, approachable and customer-focused with an enthusiasm for community projects and events.

• Good verbal and written communications skills
• Willingness to learn how to gather feedback, run surveys, and record information accurately
• Basic digital skills or confidence learning new tools
• Ability to organise tasks and manage time with support
• Understanding diversity, inclusion and respectful communication
• Willingness to work towards an apprenticeship qualification
• Interest in people, communities and customer service
• Awareness of the importance of the resident voice (can be developed)

It is important that the successful candidate can respect the confidential nature of personal information and privacy. As part of this role, the successful candidate will be expected to attend a number of external meetings and events This post may be subject to DBS clearance. Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.  

About this employer

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes. Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve. https://www.emh.co.uk (opens in new tab) Company benefits

• Competitive salary
• Pension scheme
• Health cash plan
• 39 days annual leave (inc statutory days), increasing to 44 days with length of service
• Training/development opportunities

 

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.