Operations/Departmental Manager Apprenticeship (Level 5)

This standard is suitable for people who are responsible for managing teams and/or projects and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They will be accountable to a more senior manager or business owner. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Job title may include Operations Manager, Regional Manager, Divisional Manager and Department Manager.


  • Each apprentice will be allocated a training adviser who will visit them in the workplace to provide training and support and monitor their progress and the training they are receiving from the employer. The employer will be invited to regular progress reviews.
  • 10 classroom sessions to cover the knowledge and learning involved in the standard.
  • 18 face to face mentoring visits in the workplace as well as additional remote visits if required.
  • Apprentices will have the option of completing the ILM level 5 Diploma in Management.


  • The end point assessment should only commence once the apprentice has developed all the knowledge, skills and behaviours defined in the apprenticeship standard.
  • To help determine whether the apprentice is ready for end point assessment a meeting will take place involving the apprentice’s line manager, their training adviser and any other appropriate managers from the employer.
  • Apprentices must have achieved a level 2 qualification in English and maths before being entered for their final apprenticeship assessment.
  • If they have chosen to undertake the level 5 Diploma, this should also have been completed.

End Point Assessment

  • Knowledge test, including scenario based questions.
  • Structured competency based interview.
  • Portfolio of evidence.
  • Work based project followed by a presentation and Q & A session.
  • Professional discussion relating to CPD activity.
  • The apprentice can be awarded a pass, merit or distinction.

Entry requirements

Individual employers will set the selection criteria for their apprenticeships. These will typically include 5 GCSEs at C/4 or above.

Course Progression

Successful completion enables apprentices to register as full members with the Chartered Management Institute and the Institute of Leadership and Management. People with 3 years of management experience can apply for Chartered Manager status through the CMI. Possible progression routes include higher education courses, as well as promotion to more senior roles.


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