Intermediate Apprenticeship in Professional Competence for IT and Telecoms Professionals

Research has shown that a large number of new staff will be needed in the IT and Telecoms sector over the next few years. Apprenticeships are one way to bring new entrants into this growing area and ensure they have the skills and knowledge required for the job. By choosing appropriate units the apprenticeship can be suitable for a range of areas including software and web development, technical support and IT project management.

People who complete this apprenticeship will be working in roles such as Support Technician, Website Administrator and Helpdesk Professional.

Mandatory Units

  • Health and Safety in ICT
  • Develop own Effectiveness and Professionalism

In addition to mandatory units, learners and employers can choose from a variety of units available from the optional groups to make up the remaining credits for the qualification.


The course is delivered through a combination of training, guidance, support, self-study and activities in the workplace. On and off job training either through group sessions or on a one-to-one basis. The Diploma will be assessed using varied methods depending on learning style. Technical knowledge and functionality will be assessed through internal and external testing. A portfolio of evidence is required.

Entry requirements

Although there are no formal entry requirements many of the roles will require qualities such as being a fast learner, finding solutions to problems, good attention to detail and being open to change. Click here to view our latest apprentice job vacancies.

Course Progression

IT is a growing area with lots of different career options. Following an intermediate and advanced apprenticeship learners may look to undertake a higher apprenticeship or enter higher education, for example a foundation degree.

Some people will choose to work for a specialist IT company, while others may progress through the IT department of a business in a different sector.

Below are some examples of possible future careers which gives an idea of the range of different career paths that are available:

IT Project manager

Web Developer

Network Manager

IT Security Coordinator

Forensic Computer Analyst

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