Intermediate Apprenticeship in Cleaning and Support Services Skills

Cleaners ensure that the places we work in and the public places we visit are safe and clean. There is a need for more skilled workers and employers see apprenticeships as a way to fill this skills gap as well as demonstrating to workers that there are opportunities for training and progression within the sector. This apprenticeship is suitable for people working in a cleaning role in a range of settings, including the hospitality industry.

Mandatory Units

  • Communicate Effectively in the Workplace
  • Develop Yourself in the Job Role
  • Reduce Risks to Health and Safety in the Workplace

Learners and employers can choose from a variety of units available from the optional groups to make up the remaining credits for the qualification.

The apprenticeship is delivered through a combination of training, guidance, support, self-study and activities in the workplace. On and off job training either through group sessions or on a one-to-one basis. The NVQ will be assessed using varied methods depending on learning style. Technical knowledge and functionality will be assessed through internal and external testing. A portfolio of evidence is required.

Entry requirements

Individual employers will set their own criteria. Click here to view our latest apprentice job vacancies.

Course Progression

These apprenticeships offer opportunities for progression. From a Level 2 intermediate apprenticeship learners can progress to a Level 3 advanced apprenticeship. There is also a Level 4 higher apprenticeship available in Hospitality Management. Alternatively learners may choose to move on to an apprenticeship in Team Leading or General Management.

Hospitality is a broad industry offering opportunities for movement to different types of businesses. The presence of large chains provides scope to progress to an area/regional manager role and many companies have their own schemes in place to develop future managers from people within their own workforce who ‘started at the ground floor’.


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