Customer Service Practitioner Apprentice (Level 2) – ULM SERVICES LIMITED

ULM Services are excited to be on the lookout for a switched-on individual to train towards managing tyre and related breakdowns. ULM’s business partners will rely on you liaising with the customer to supply information with a high degree of accuracy. It’s a fast-paced environment where you be dealing with constantly evolving situations.

Weekly wage


Working week

Monday – Friday; shifts to be confirmed.

Total hours per week: 38.50

You will be actively:

  • Answering incoming phone calls in a timely manner from customers/fitters & third parties
  • Taking details of breakdown including location/vehicle information/tyre size etc
  • Ensuring all details are documented accurately on ULM computer call logging system
  • Checking stock availability
  • Ensuring clear details are passed across to the allocation team

Occasionally you will be required to complete other duties in order to facilitate the smooth and efficient operation of the business on a day-to-day basis.

  • Able to manage phone calls in a polite and courteous manner
  • Ability to listen and assess breakdown situations then ask correct questions
  • Produce IT reports
  • Strong computer and keyboard skills
  • Speaking confidently
  • Strong attention to detail
  • Experience in call centre environment and customer service experience would serve as an advantage
  • Knowledge of tyres is also desirable but not essential

Apply Now

Application Form

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