Apprentice Administration Assistant MUTNEY’S PROFESSIONAL PET CARE LTD

A vacancy for an Apprentice in Administration and Customer Service! Gain essential administration and Customer Service skills working alongside the Mutney’s team. This is an Apprenticeship in Customer Service Level 2.

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Weekly wage


Working week

Hours of work: 30 hours per week; shifts to be confirmed.

Total hours per week: 30.00

Essence of the role:

This role is part of the Mutneys team in the context of the current business plan and your role will be;

  •  Responsible for being the first point of contact for telephone customers, with a polite and friendly demeanour and face to face when required
  • Dealing with customer enquiries through various channels, being attentive to customers’ needs and responding in a timely and polite manner
  • Administering all sales; telephone, Amazon, Ebay and back orders with accuracy, through the various sales channels. Invoicing and the processing of these sales, ensuring accuracy and that delivery schedules are adhered to
  • Dealing with all aspects of the sharpening process, booking in and out, liaising with the customer and the sharpening department throughout the process and ensuring accurate despatch to deadlines
  • To work as part of the Mutneys team to deliver your part of the business plan
  • To work alongside the purchasing manager to aid in delivery of effective supply chain admin and for the successful preparation of trade shows
  • No actions being detrimental to the ethos of the Mutneys brand and image

You may be asked on occasion to do jobs outside the remit of this job description to assist with trade show preparation or to assist with other roles to cover absence or annual leave.

Main duties

  • Being the first point of contact for Mutneys customers via the telephone in a personable and polite manner and when required face to face
  • Answering and fielding calls to the appropriate departments, in a polite and friendly demeanour
  • Answering telephone calls and being attentive to customers’ needs, to ensure a superb customer service experience, observing standards, etiquette and patience at all times
  • To build a good rapport with customers and resolve any complaints or issues quickly, whilst maintaining a high level of customer service and adhering to the correct customer complaints procedure, as set out in the staff handbook
  • Responding to email enquiries in a timely fashion, eg priority emails dealt with immediately and where an immediate response is not possible, a holding email must be sent within 24hours of the initial email contact
  • Daily upkeep and admin across all selling platforms to including Mutneys Website ,Amazon and Ebay
  • Monitoring processing goods outwards admin, ensuring all orders are dispatched within time scales and records updated daily
  • Invoicing using QuickBooks Online, Telephone, Internet, Amazon and Ebay orders received and ensuring they are marked as sent through the correct web process
  • Ensuring when taking orders or enquiries customers contact details (mobile and email) are up to date and any other data specific marketing details captured. enable analysis to take place of this by marketing and management and within GDPR regulations
  • Capturing and recording where new customers come from eg media, google etc, for use by Marketing and Management for analysis
  • Administration of Mutneys Loyalty scheme both with customers and on the back end of the website
  • Simple back end of website admin
  • Monitoring communications through online chat to the same high standard of customer service
  • Booking in sharpening through the correct process, filling in the appropriate paperwork, logging onto the database, ensuring they are done in priority order, liaising with the sharpening department at all times
  • Booking out sharpening through the correct process, liaising with customer and the sharpening department as required, logging out of database, preparing paperwork, packaging sufficiently, despatching according to required delivery methods and recording deliveries
  • Dealing with incoming post and distributing post to appropriate members of the team
  • Raising paperwork for back orders and passing it to the appropriate department for processing
  • Ensuring customer complaints are logged appropriately
  • To aid with stock management and preparations for trade shows when necessary.
  • Ensuring all filing of office related documents is completed on a daily basis
  • Completing any compulsory training required of the job position
  • Maintaining the cleanliness of your own work area and communal areas ensuring you always keep in mind of health and safety regulations
  • Ensuring waste is disposed of in the appropriate manner

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This job is Expired

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