Completing a Hospitality Apprenticeship through the Pandemic

Charlotte Robinson, a Hospitality Team Member apprentice at NMC Venue like many apprentices across the country faced the prospect of having to complete her apprenticeship remotely this year. Charlotte is a young lady with a good work ethic and a lot of ambition. She began her Hospitality Team Member standard when she had not worked for the company for very long and took it all in her stride. She was always willing to take on the challenges thrown at her and began working on her business project and preparing for other parts of the end point assessment. She was very good at her job and had such a friendly personality which helped in the customer service delivery.

Then when Covid 19 hit, unfortunately, Charlotte was put onto furlough. However, she did not let this stop her, she continued to complete work and create the business project with support given over Zoom meetings. Even though circumstances were difficult Charlotte stayed positive and ensured that she was prepared for her end point assessment at the beginning of this year.

With the ongoing pandemic even her end point assessment was affected. Charlotte had to have the EPA remotely, ensuring she had all the technology needed and had downloaded the relevant apps for the day. She would have no support with her, as due to the national lockdown she was at home, but she stayed calm and completed the EPA with no hiccups. To top it all, she got a Distinction in all four elements of her EPA and had fantastic comments and praise from the end point assessor!

Charlotte should be very proud of herself because she has completed a massive part of her qualification while on furlough, but she has stayed committed throughout and has always been in contact with me. I am proud of how she has been through this whole process and how she has grown in confidence. I am sure that she will get to her goal of organising conferences and events herself and make a success of her career.

“During my time completing the hospitality team member apprenticeship, I have gained confidence and increased my knowledge in the hospitality sector. Completing my apprenticeship in the middle of the pandemic proved difficult at times with technology not working and learning to use alternative types of communication such as zoom. I would like to say a special thank you to my tutor Marie, I felt supported throughout my apprenticeship which led me to successfully achieve a Distinction which I couldn’t be happier with.”

Charlotte Robinson

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