Travel & Hospitality

Brief Overview of the Role An excellent opportunity has arisen for an apprentice to work for Travel Club Elite LTD. Working within a busy office environment, training will cover all aspects of providing travel related services and holiday packages to customers. Duties to Include Arranging Tours & Holidays:

• You’ll be responsible for organising holidays, tours and cruises. This involves planning itineraries, booking flights, accommodation and other travel-related services.
• You’ll work closely with clients to understand their preferences, needs, and budget constraints.

Promoting Tours and Packages:

• Travel agents act as salespeople for the resorts, travel groups, cruise lines, and other travel providers. Your job is to promote various tour packages and holiday options.
• Effective communication and persuasion skills are essential here – you want to make those dream holidays irresistible!

File Management:

• Keeping accurate records is crucial. You’ll update databases with clients’ personal details, invoices / confirmations and travel preferences.
• Attention to detail matters because nobody wants to end up in the wrong hotel room!

Invoicing and Payments:

• You’ll handle invoicing for due payments, ensuring that clients settle their bills promptly.
• Taking payments and managing financial transactions is a very important part of the job.

Conflict Resolution:

• Sometimes, issues arise. You’ll liaise with colleagues, management and the customer to resolve and address issues, and keep clients happy.
• Think of yourself as a travel troubleshooter!

Selling Ancillary products:

• Offering and processing all of the holiday extras that are finishing touches for a perfect trip, overnight airport hotels, airport parking, private lounges, Fast track security, etc.

Additionally, you’ll need to:

• Maintain strong client relationships for future business.
• Proactively contact previous clients for repeat business
• Attend industry – related events outside standard office hours, for training to improve product knowledge.

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined. The training you will be getting

• Travel Consultant Level 3

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• GCSE English (Grade 5) desirable
• GCSE Maths (Grade 5) desirable

About the Company