Team Leader/Supervisor Apprenticeship (Level 3)

This apprenticeship is suitable for people working in a first line management role. Responsibilities may include supporting, managing and developing team members, managing projects and planning an monitoring workload and resources. Problem solving and building positive working relationships are also an important skills. Roles covered by this apprenticeship include Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.


  • Each apprentice will be allocated a training adviser who will visit them in the workplace to provide training and support and monitor their progress and the training they are receiving from the employer. The employer will be invited to regular progress reviews.
  • Classroom sessions to cover the knowledge and learning involved in the standard.
  • Face to face mentoring visits in the workplace as well as additional remote visits if required.
  • Apprentices will have the option of completing the ILM Level 3 Diploma in Management.


  • The end point assessment should only commence once the apprentice has developed all the knowledge, skills and behaviours defined in the apprenticeship standard.
  • To help determine whether the apprentice is ready for end point assessment a meeting will take place involving the apprentice’s line manager, their training adviser and any other appropriate managers from the employer.
  • Apprentices must have achieved a level 2 qualification in English and maths before being entered for their final apprenticeship assessment.
  • If they have chosen to undertake the level 3 Diploma, this should also have been completed.

End Point Assessment

  • Knowledge test, including scenario based questions.
  • Structured competency based interview.
  • Portfolio of evidence.
  • Professional discussion relating to CPD activity.
  • The apprentice can be awarded a pass, merit or distinction.

Entry requirements

Individual employers will set the selection criteria for their apprenticeships. These will typically include 5 GCSEs at C/4 or above or equivalent.

Course Progression

Completion of this apprenticeship will lead to eligibility for ILM or CMI membership. Possible progression routes include Management apprenticeships (such as Operations/Departmental Manager) or higher education courses, as well as promotion to more senior roles.

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